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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

We assist our primary account clients with their strategies for digital transformation, research and development, and innovation. Our presence spans five continents, allowing us to deliver our expertise and solutions globally. The introduction of new methodologies and technologies empowers stakeholders to swiftly reap the benefits of a successful digital transformation within their workspaces, equipping everyone with tools that are interactive, collaborative, and participative, which facilitate rapid and straightforward information retrieval and sharing. As critical systems, including embedded systems, continue to grow in complexity, connectivity, and efficiency, they now incorporate cutting-edge technologies like artificial intelligence and edge computing to perform their own diagnostics. Furthermore, the essential expertise required to design and manage these intricate embedded hardware and software systems, alongside remote middleware and communication technologies, is readily accessible. This evolution in technology not only enhances operational capabilities but also fosters innovation across various sectors.

Description

Kiodesk empowers companies to provide exceptional customer support by offering tools that enable clients to access timely and pertinent assistance without navigating complex and convoluted processes. These innovative tools not only enhance agent efficiency but also provide analytics and reports that help managers identify critical performance issues, allowing for the enhancement of services and informed business decisions. The IT desk is efficient and includes essential asset management and reporting features suitable for corporate settings, seamlessly integrating with various software ecosystems. By implementing a self-service experience, businesses can reinforce their brand identity while boosting customer satisfaction significantly. Ultimately, Kiodesk’s solutions aim to streamline support processes, creating a win-win scenario for both organizations and their clients.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

EURODECISION

Integrations

EURODECISION

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$0.01 per year
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Astek

Founded

1988

Country

France

Website

astekgroup.fr/

Vendor Details

Company Name

Roboeyelabs

Founded

2016

Country

India

Website

kiodesk.com

Product Features

IoT

Application Development
Big Data Analytics
Configuration Management
Connectivity Management
Data Collection
Data Management
Device Management
Performance Management
Prototyping
Visualization

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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