Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
We assist our primary account clients with their strategies for digital transformation, research and development, and innovation. Our presence spans five continents, allowing us to deliver our expertise and solutions globally. The introduction of new methodologies and technologies empowers stakeholders to swiftly reap the benefits of a successful digital transformation within their workspaces, equipping everyone with tools that are interactive, collaborative, and participative, which facilitate rapid and straightforward information retrieval and sharing. As critical systems, including embedded systems, continue to grow in complexity, connectivity, and efficiency, they now incorporate cutting-edge technologies like artificial intelligence and edge computing to perform their own diagnostics. Furthermore, the essential expertise required to design and manage these intricate embedded hardware and software systems, alongside remote middleware and communication technologies, is readily accessible. This evolution in technology not only enhances operational capabilities but also fosters innovation across various sectors.
Description
Kiodesk empowers companies to provide exceptional customer support by offering tools that enable clients to access timely and pertinent assistance without navigating complex and convoluted processes. These innovative tools not only enhance agent efficiency but also provide analytics and reports that help managers identify critical performance issues, allowing for the enhancement of services and informed business decisions. The IT desk is efficient and includes essential asset management and reporting features suitable for corporate settings, seamlessly integrating with various software ecosystems. By implementing a self-service experience, businesses can reinforce their brand identity while boosting customer satisfaction significantly. Ultimately, Kiodesk’s solutions aim to streamline support processes, creating a win-win scenario for both organizations and their clients.
API Access
Has API
API Access
Has API
Integrations
EURODECISION
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$0.01 per year
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Astek
Founded
1988
Country
France
Website
astekgroup.fr/
Vendor Details
Company Name
Roboeyelabs
Founded
2016
Country
India
Website
kiodesk.com
Product Features
IoT
Application Development
Big Data Analytics
Configuration Management
Connectivity Management
Data Collection
Data Management
Device Management
Performance Management
Prototyping
Visualization
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management