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features
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support

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Description

In the realm of life sciences manufacturing, prioritizing quality is essential for success. An efficient quality assurance process that enables swift business decisions, maintains regulatory compliance, and guarantees top-notch product quality necessitates a strong system. Assure-IQ is specifically built to meet these demands. When paired with Caliber's Document Management and Training and Learning Management systems, companies can experience an unparalleled quality management journey with Assure-IQ. This solution is crafted to optimize the entire quality assurance framework. With over 30 customizable modules available, you can tailor a platform that meets your specific needs. Additionally, quality processes, document management, and training management can be seamlessly integrated to oversee the entire product lifecycle. The solutions offered, whether on-cloud or on-premise, are developed using cutting-edge technology to adapt to the evolving requirements of the industry. A versatile Quality Management System (QMS) that integrates smoothly with your organization’s existing systems empowers you to establish your own standards for quality excellence. Embracing such a robust system can significantly enhance your operational efficiency and product reliability.

Description

Empower your team members, including supervisors, trainers, Quality Assurance personnel, and agents, to enhance customer interactions effectively. Utilize a user-friendly platform to review both live-monitored and recorded calls, along with synchronized voice and screen recordings. Automatically assess interactions to uncover actionable insights that can significantly boost service quality. Evaluate call-handling proficiency and ensure agents are following established scripts and procedures using advanced call center quality management software. Simplify team performance management with an intuitive interface that allows you to listen to, watch, assess, and score agents while providing constructive coaching and e-Learning opportunities. Equip your agents with packaged call content and e-Learning materials that drive improvements in key performance indicators (KPIs) through timely, relevant, and consistent feedback. Conduct evaluations in a streamlined, efficient manner to prepare agents for success by offering comprehensive performance reports that highlight areas for growth and excellence. By focusing on these strategies, you can create a culture of continuous improvement within your call center.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

Calabrio Quality Management
EPIQ QMS by Caliber
IBM Apptio

Integrations

Calabrio Quality Management
EPIQ QMS by Caliber
IBM Apptio

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Caliber Technologies

Founded

2001

Country

India

Website

caliberuniversal.com/solutions/quality-management-system/

Vendor Details

Company Name

Serenova

Founded

2013

Country

United States

Website

www.serenova.com/products/telstrat/recording-quality-management/

Product Features

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Product Features

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

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