Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
A 100% native to Salesforce end-to-end platform for enterprise resource planning (ERP). Since 2007, Ascent ERP provides small, mid-sized businesses, and enterprises with a complete view of mid and back office operations, which we call “Operations 360°.” Ideal for companies in the midst of digital transformation with complex inventory and products requirements.
Ascent ERP offers a complete warehouse, inventory, demand planning, product, purchases, production, orders, work order, returns, financials management and warehouse mobility solution on the Salesforce platform.
Fit: Companies small or big looking for an all in one ERP solution on Salesforce, where BOM, servitization, financials, demand planning, warehouse mobility and integrations to out of platform systems might be needed.
Pre-built integrations: E-Commerce (Shopify, Magento, WooCommerce, Amazon WMS), Accounting (Accounting Seed, Certinia, Sage Intacct, Quickbooks Online & On Premise, Xero, Microsoft Business Central), Credit Card Processing (Kulturra), Tax (Avalara AvaTax), Shipping (Zenkraft Multi-Carrier)
Description
Our RMA software is designed to assist small and medium-sized enterprises in managing product returns effectively while prioritizing customer satisfaction. With it, you can monitor returns, access customers' service histories with ease, and gain valuable insights into the reasons behind product returns as well as your team's performance metrics. This all-in-one system consolidates returns tracking, parts requests, testing, reporting, customer information, and more, providing you with a comprehensive view of your returns operations. You will have immediate access to the current status of your return processes, ensuring that both you and your customers remain up-to-date. As your team completes tasks, returns seamlessly progress to the next phase, keeping customers informed at every step. The clarity of the return process is maintained for everyone involved. Furthermore, you can generate detailed reports on testing, cases, returns, parts requests, shipping, and user activity, among other aspects. By filtering data according to specific parameters like date ranges and product categories, you can extract precisely the information you require for informed decision-making. Additionally, this software enhances operational efficiency, ultimately leading to improved customer experiences and satisfaction.
API Access
Has API
API Access
Has API
Integrations
Accounting Seed
Amazon
Avalara
Bringg
Configure One Cloud
Kulturra
Magento
Microsoft Dynamics 365 Business Central
QuickBooks Accountants
QuickBooks Enterprise
Integrations
Accounting Seed
Amazon
Avalara
Bringg
Configure One Cloud
Kulturra
Magento
Microsoft Dynamics 365 Business Central
QuickBooks Accountants
QuickBooks Enterprise
Pricing Details
$125 per month
Free Trial
Free Version
Pricing Details
$29.50 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Ascent Solutions
Founded
2006
Country
United States
Website
ascenterp.com
Vendor Details
Company Name
SupportSync
Founded
2015
Country
United States
Website
www.supportsync.com
Product Features
ERP
Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management
Inventory Management
Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management
Manufacturing
Accounting Integration
ERP
MES
MRP
Maintenance Management
Purchase Order Management
Quality Management
Quotes/Estimates
Reporting/Analytics
Safety Management
Shipping Management
Order Management
Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management
Purchasing
Catalog Management
Compliance Management
Contract Management
Inventory Management
Invoice Processing
PunchOut
Purchase Order Management
Requisitions & Approvals
Sourcing Management
Spend Management
Supplier Management
Warehouse Management
3PL Management
Barcoding / RFID
Category Customization
Channel Management
Demand Planning
Inventory Management
Location Control
Order Management
Purchasing
Quality Control
Receiving / Putaway Management
Returns Management
Shipping Management
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Inventory Management
Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management
Retail Management
CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce