SupportSync Description
Our RMA software makes it easy for small and medium-sized businesses to manage product returns in a customer-friendly manner. You can track returns and view customer service history quickly. This will give you a real insight into why products are returning and how your team is performing. All your returns tracking, parts requests, testing, reports and customer information are in one place. All the information you need about the status of your return operation is at your fingertips. As members of your team perform tasks, returns automatically move on to the next stage of the process so that your customers are always updated about the status. You and your customer will always know where each return is at any given time. Reports can be run on testing, cases and returns, parts requests, shipping, user activities, and many other factors. To get the exact data that you need, drill down using specific criteria like date ranges or products.
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Pricing
Pricing Starts At:
$29.50 per user per month
Free Trial:
Yes
Integrations
Company Details
Company:
SupportSync
Year Founded:
2015
Headquarters:
United States
Website:
www.supportsync.com
Media
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Product Details
Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
Customer Support
Phone Support
Online
SupportSync Features and Options
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Retail Management Software
CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce
Inventory Management Software
Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management
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