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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Imagine if structures possessed a 'brain' capable of monitoring their internal systems and reacting instantly; the potential for enhanced security, comfort, and efficiency could be immense. We are exploring this concept with Neuron, which utilizes artificial intelligence to transform our buildings, neighborhoods, and urban areas into healthier and more sustainable environments. Neuron operates as an integrated application that merges our knowledge of the built environment with cutting-edge digital technologies into one cohesive platform. Leveraging 5G and the Internet of Things, it collects real-time sensory data from various equipment and systems. Additionally, it employs Building Information Modelling (BIM) to visualize these intricate data sets through a centralized management console hosted in the cloud. The 'brain' of Neuron harnesses artificial intelligence and machine learning to evaluate, enhance, and automate operational processes. Furthermore, digital twins play a crucial role in bridging the gap between the physical and digital realms. As consultants and technology experts, our mission is to create a digital twin that harmonizes diverse information sources, ultimately leading to smarter and more interconnected environments. This innovative approach not only advances efficiency but also fosters collaboration among various stakeholders.

Description

Ivanti Neurons for ITSM is a cutting-edge, enterprise-level platform designed for IT service management that streamlines workflows and removes manual tasks to provide quicker and more reliable service results. It is constructed upon industry standards and adheres to eleven certified best practices, integrating no-code, drag-and-drop features alongside AI-enhanced chatbots and self-service portals to significantly enhance the user experience and speed up resolution times. Among its notable features are comprehensive incident and request management, proactive automation services that allow for workflow design and modification without coding, thorough visibility of hardware and software assets, role-specific dashboards with analytics for insightful decision-making, and user-friendly mobile interfaces for both staff and end users. Additionally, it offers flexible deployment options, including on-premises, cloud, or hybrid solutions, ensuring adaptability to various environments. A maturity model is also included to facilitate progression from basic ticketing to advanced "shift-left" automation and AI-driven remediation, complemented by a versatile bot library that enhances functionality. Overall, this platform represents a significant advancement in IT service management technology.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Ivanti

Integrations

Ivanti

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Arup

Founded

1946

Country

United Kingdom

Website

www.arup.com/expertise/services/digital/arup-neuron

Vendor Details

Company Name

Ivanti

Founded

2017

Country

United States

Website

www.ivanti.com/products/ivanti-neurons-itsm

Product Features

Product Features

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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