Compare Artera vs. Diagna

Artera is a patient communication and engagement platform that pairs voice AI agents with a secure agentic platform to strengthen how healthcare providers communicate and care for patients. Our voice AI agents handle routine patient interactions that consume staff time, appointment scheduling, intake, referral management, payments, and care gap outreach, so staff can focus on the conversations that need a human touch. Dedicated AI Service Squads, teams of Artera's AI builders, work directly with provider teams to design custom AI solutions built around each practice's specific workflows and EHR environment. Trusted by 1,000+ specialty practices, FQHCs, health systems, and federal agencies with 11+ years of healthcare-native experience. Artera Harmony, the core agentic platform, connects fragmented communication into coordinated patient engagement across every channel, with deep EHR integrations that automate the right message at the right time. Built-in reporting tools provide real-time visibility into patient engagement rates, message volume, response times, and no-show recovery revenue. AI-powered Smart Inbox consolidates all patient conversations in one unified place, surfacing high-priority messages so staff focus where it matters most. Automated workflows support complex care journeys, from appointment reminders and care gap closure to post-visit follow-ups and intake preparation, without requiring staff intervention. Security is foundational: SOC 2 Type 2, HITRUST certified, HIPAA compliant, and FedRAMP Class D Certified (FedRAMP High). Identifiable patient data is never used to train AI models. 2B+ Annual Comms. | #1 Best in KLAS (Patient Communications, 2026) | 11+yrs Healthcare-Native Experience | FedRAMP Class D Certification | 200M+ Patients

Diagna serves as an automation platform tailored for healthcare workflows specifically within specialty practices. It efficiently handles incoming faxes and various documents by discerning their types, extracting essential data, correlating records with patients, updating electronic health record (EHR) fields, and directing tasks or exceptions to appropriate staff members. The workflows it offers encompass fax triage, referral intake and follow-ups, as well as automated data entry; additionally, it facilitates processes related to records, laboratory results, prior authorizations, insurance claim denials, and prescriptions. Practices have the flexibility to retain their existing fax numbers and EHR systems, with Diagna being adaptable to fit their specific operations and infrastructure. This product is particularly designed for independent specialty practices and multi-location groups, assisting front-desk personnel, referral teams, billing departments, and practice-management staff with their documentation-heavy administrative duties. Users have the ability to review actions taken and make corrections to fields as needed, with ambiguous cases being sent for further human evaluation, ensuring that no detail is overlooked in the workflow process. Overall, Diagna enhances the efficiency and accuracy of administrative tasks within healthcare settings.