Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Art2link ESB represents the next step in the advancement of enterprise integration. This innovative, Azure-native Enterprise Service Bus (ESB) operates without the need for traditional building or deployment processes, making it user-friendly compared to older systems like BizTalk. Users can take advantage of its intuitive drag-and-drop visual designer and support for a variety of standard protocols, including AS2, SFTP, REST, SOAP, HL7, and X12. Furthermore, it incorporates AI technology to facilitate root-cause analysis and error correction, streamlining operational efficiency and reducing the time spent troubleshooting issues. This modern approach to integration significantly enhances productivity and simplifies the integration landscape for businesses.
Description
ROGER365.io stands out as a Microsoft-certified CCaaS (Contact Center as a Service) solution that revolutionizes Microsoft Teams into a sophisticated AI-driven omnichannel contact center. This innovative platform merges various communication channels, including voice calls, webchat, WhatsApp, SMS, Facebook, and email, into a cohesive Teams-native interface, eliminating the need for separate systems.
Among its key features are:
- Unified Omnichannel Hybrid Queues – integrating all channels into a single streamlined queue
- Intelligent Routing – options for skills-based, round-robin, and Teams presence-based distribution
- Agent Support Tools – providing real-time insights into queues, call management, note-taking, and scheduling callbacks
- Supervisor Dashboards – allowing for live monitoring, whisper and barge functionalities
- AI and Automation Solutions – utilizing Azure OpenAI, Copilot, sentiment analysis, and customizable workflow triggers
- CRM and Power Platform Connectivity – seamlessly integrating Dynamics 365, Power Automate, and custom Power Apps into the agent interface
- Comprehensive Reporting – offering both real-time and historical analytics across all communication channels
Being cloud-native, the solution can be deployed in less than ten minutes, and it has gained the trust of esteemed brands such as Rijksmuseum, Quooker, and Tony's Chocolonely, showcasing its effectiveness and reliability in enhancing customer interaction. This unique approach not only streamlines operations but also significantly enhances the overall customer experience.
API Access
Has API
API Access
Has API
Integrations
AWS AI Services
Amazon API Gateway
Azure SQL Managed Instance
BizTalk Server
HL7 FHIR
IBM Cloud
Jira
Microsoft 365
Microsoft Teams
MongoDB
Integrations
AWS AI Services
Amazon API Gateway
Azure SQL Managed Instance
BizTalk Server
HL7 FHIR
IBM Cloud
Jira
Microsoft 365
Microsoft Teams
MongoDB
Pricing Details
0
Free Trial
Free Version
Pricing Details
€25/user/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cerebrum City
Founded
2007
Country
Atlanta, Georgia
Website
www.art2link.com
Vendor Details
Company Name
ROGER365.io
Founded
2021
Country
The Netherlands
Website
www.roger365.io
Product Features
Enterprise Service Bus (ESB)
Data Source Connectors
Electronic Data Interchange (EDI)
Enterprise Application Integration
Enterprise Integration Patterns (EIP)
Integrations Management
Messaging