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Description
The Edge provides retail solutions by leveraging insights into the unique challenges faced in the sector, alongside cutting-edge technologies and market expertise, to develop processes that alleviate these issues. We recognize the specific hardware difficulties presented by the demanding retail settings found in various African markets, characterized by high transaction volumes. Our extensive selection of hardware is specifically designed for exceptional reliability and durability, ensuring a smooth and consistent shopping experience for customers in-store. While traditional shoppers value the tangible experience of interacting with products and staff as well as the immediate gratification of taking their purchases home, there is a notable shift towards modern consumers who prefer the convenience of shopping from the comfort of their own homes. With millions already engaging in online shopping, this trend is anticipated to continue its upward trajectory. Consequently, venturing into eCommerce not only enhances the competitiveness of your retail operation but also opens up new avenues for revenue growth, ultimately transforming the way you connect with your customers.
Description
Customers dread waiting in line. Research indicates that long waits at the checkout significantly contribute to dissatisfaction among shoppers in retail environments. On the flip side, having minimal wait times—and the anticipation of such—plays a crucial role in fostering customer loyalty and increasing spending. Effective queue management focuses on optimizing the roles of checkout and customer service personnel to enhance both customer satisfaction and business profitability. As competition from online shopping continues to grow, it becomes increasingly essential for physical grocery stores to provide an exceptional in-store experience. Our extensive experience with queue management systems across countless supermarkets globally has demonstrated that minimizing checkout wait times can yield numerous additional benefits for businesses. When shoppers feel assured of a swift and effortless service, they are not only more likely to visit a store initially but are also inclined to spend more time exploring various products. In turn, this boosts overall customer engagement and enhances the likelihood of repeat visits.
API Access
Has API
API Access
Has API
Integrations
Cohesion
ICONICS' Intelligent Building Software (IBSS)
Synergy eCase
Integrations
Cohesion
ICONICS' Intelligent Building Software (IBSS)
Synergy eCase
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Arch Retail Systems
Founded
1997
Country
South Africa
Website
www.archsoftware.co.za/arch-pos/
Vendor Details
Company Name
IRISYS
Founded
1996
Country
United Kingdom
Website
www.irisys.net/queue-management
Product Features
Point of Sale
Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration
Retail Management
CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce
Product Features
Queue Management
Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue