Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ArcTicketing efficiently organizes, prioritizes, and routes tickets to the appropriate customer service agents. Simply establish the assignment guidelines to ensure smooth operations. With guaranteed rapid response times, you can assess the effectiveness and thoroughness of resolved tickets by accessing the performance report. This report allows you to pinpoint the average time taken to address each ticket. You can also add users and configure their roles, specifying their permissions, the types of tickets they handle, and the features they can access. Furthermore, you can define your service level agreements (SLAs), clearly indicating which tickets require immediate attention and which can be resolved later. This comprehensive setup ensures optimal ticket management and enhanced customer satisfaction.
Description
Experience the most robust and adaptable checklist software designed to transform your business processes into a streamlined digital format. With Testify's versatile checklist software, you can achieve enhanced control and transparency over your operations. Testify not only aids in digitizing various testing processes but also allows for sustainable optimization. By utilizing this tool, you can cut turnaround times and resolve issues up to 60% quicker while enjoying real-time, personalized quality reports that highlight areas for enhancement. Unify all your employees, customers, partners, and suppliers on a single platform, fostering a shared understanding of the quality of your products and services. Testify's powerful features provide a mobile solution for collecting, documenting, and analyzing diverse business processes. This leads to increased efficiency, productivity, and transparency throughout your entire value chain. No matter where you are in your digitization journey, Testify offers the ideal solution tailored to your needs. Embrace the future of business process management with Testify and witness significant improvements across your operations.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$100 per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Archarina
Country
United States
Website
www.archarina.io/products/office-apps/arc-ticket
Vendor Details
Company Name
Testify
Founded
2015
Country
Austria
Website
testify.io/en
Product Features
Issue Tracking
Assignment Management
No
Dashboard
No
Escalation Management
No
Issue Auditing
No
Issue Scheduling
No
Knowledge Base
No
Project Management
No
Recurring Issues
No
Scheduling
No
Task Management
No
Product Features
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
No
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
No
Project Management
No
Recurring Issues
Yes
Scheduling
No
Task Management
Yes