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Description
Aranda Virtual Support is a comprehensive software solution that provides remote control and technical assistance in real-time, enabling support for customers no matter where they are or what type of connection they use. Specialists can quickly connect to various Windows workstations, which streamlines the troubleshooting process significantly. The platform features built-in collaboration tools like chat and the ability to transfer sessions seamlessly between specialists, ensuring that support remains consistent and effective. It also supports secure file transfers, allowing users to share files of any format or size without needing additional software. Among its notable benefits are encrypted remote connections that work around obstacles such as routers, firewalls, proxies, and NATs; enhanced performance through customizable color and screen resolution settings for slower connections; and a range of flexible access options. Overall, Aranda Virtual Support not only enhances the efficiency of technical support but also improves customer satisfaction by providing reliable and secure assistance.
Description
IBM Sterling Secure Proxy serves as a protective barrier for your reliable network by obstructing direct connections between external partners and internal servers. It enhances the security of your network and data transfers at the network perimeter, facilitating secure business-to-business transactions and managed file transfer (MFT) file sharing. Operating as a demilitarized zone (DMZ)-based proxy, Secure Proxy incorporates multifactor authentication, SSL session terminations, the closure of inbound firewall vulnerabilities, protocol inspection, and additional controls to safeguard your trusted environment. Moreover, it offers best practices for firewall navigation aimed at strengthening perimeter security, ultimately providing greater protection for your data and trusted zone. The solution mandates multifactor authentication prior to accessing backend systems, ensuring tighter control and validation of connections. Additionally, it features proxy support and functionality designed to bolster the security of file exchanges at the network edge. With advanced routing capabilities, it streamlines infrastructure modifications, thereby saving time and minimizing the risks associated with system migrations. Overall, IBM Sterling Secure Proxy delivers a comprehensive approach to network security, reinforcing the integrity of your business operations.
API Access
Has API
API Access
Has API
Integrations
Aranda CMDB
Aranda Data Safe
Aranda Device Management
Aranda Enterprise Mobility Management
Aranda Field Service
Aranda Security Compliance
Aranda Service Management
Integrations
Aranda CMDB
Aranda Data Safe
Aranda Device Management
Aranda Enterprise Mobility Management
Aranda Field Service
Aranda Security Compliance
Aranda Service Management
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Aranda SOFTWARE
Founded
2002
Country
Colombia
Website
arandasoft.com/en/productos/aranda-virtual-support/
Vendor Details
Company Name
IBM
Founded
1911
Country
United States
Website
www.ibm.com/products/secure-proxy
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Product Features
Network Security
Access Control
Analytics / Reporting
Compliance Reporting
Firewalls
Internet Usage Monitoring
Intrusion Detection System
Threat Response
VPN
Vulnerability Scanning
