Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Aranda Virtual Support is a comprehensive software solution that provides remote control and technical assistance in real-time, enabling support for customers no matter where they are or what type of connection they use. Specialists can quickly connect to various Windows workstations, which streamlines the troubleshooting process significantly. The platform features built-in collaboration tools like chat and the ability to transfer sessions seamlessly between specialists, ensuring that support remains consistent and effective. It also supports secure file transfers, allowing users to share files of any format or size without needing additional software. Among its notable benefits are encrypted remote connections that work around obstacles such as routers, firewalls, proxies, and NATs; enhanced performance through customizable color and screen resolution settings for slower connections; and a range of flexible access options. Overall, Aranda Virtual Support not only enhances the efficiency of technical support but also improves customer satisfaction by providing reliable and secure assistance.
Description
EVO Cloud, developed by Studio Network Solutions, serves as a secure and all-encompassing cloud storage and remote media workflow platform specifically designed for video-focused teams to manage and collaborate on their production assets from any location. This solution offers features such as media asset management, remote accessibility, transcoding, data transfer automation, replication, and integrated workflow tools, enabling editors, producers, and creatives to upload, synchronize, and work with large media files securely without the need for on-premises server hardware. Furthermore, it includes the award-winning EVO Suite, which features ShareBrowser for efficient media asset management, Slingshot for automated file transfers and backups, and Nomad for streamlined remote editing and proxy workflows. With unlimited user access and no per-user licensing fees, along with the absence of ingress/egress cloud charges, teams are provided with built-in ongoing support and training, facilitating collaboration in hybrid, fully remote, or multi-location settings. Additionally, the platform is designed to enhance productivity and efficiency, making it an integral tool for modern media production teams.
API Access
Has API
API Access
Has API
Integrations
Aranda CMDB
Aranda Data Safe
Aranda Device Management
Aranda Enterprise Mobility Management
Aranda Field Service
Aranda Security Compliance
Aranda Service Management
Integrations
Aranda CMDB
Aranda Data Safe
Aranda Device Management
Aranda Enterprise Mobility Management
Aranda Field Service
Aranda Security Compliance
Aranda Service Management
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Aranda SOFTWARE
Founded
2002
Country
Colombia
Website
arandasoft.com/en/productos/aranda-virtual-support/
Vendor Details
Company Name
Studio Network Solutions
Founded
1998
Country
United States
Website
www.studionetworksolutions.com/evo-cloud/
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Product Features
Video
Analytics
Brand Overlay
Bulk Uploading
Closed Captions
Mobile Screen Support
Privacy Options
Social Sharing
Video Looping
Video Streaming