Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Aranda Virtual Support is a comprehensive software solution that provides remote control and technical assistance in real-time, enabling support for customers no matter where they are or what type of connection they use. Specialists can quickly connect to various Windows workstations, which streamlines the troubleshooting process significantly. The platform features built-in collaboration tools like chat and the ability to transfer sessions seamlessly between specialists, ensuring that support remains consistent and effective. It also supports secure file transfers, allowing users to share files of any format or size without needing additional software. Among its notable benefits are encrypted remote connections that work around obstacles such as routers, firewalls, proxies, and NATs; enhanced performance through customizable color and screen resolution settings for slower connections; and a range of flexible access options. Overall, Aranda Virtual Support not only enhances the efficiency of technical support but also improves customer satisfaction by providing reliable and secure assistance.

Description

EVO Cloud, developed by Studio Network Solutions, serves as a secure and all-encompassing cloud storage and remote media workflow platform specifically designed for video-focused teams to manage and collaborate on their production assets from any location. This solution offers features such as media asset management, remote accessibility, transcoding, data transfer automation, replication, and integrated workflow tools, enabling editors, producers, and creatives to upload, synchronize, and work with large media files securely without the need for on-premises server hardware. Furthermore, it includes the award-winning EVO Suite, which features ShareBrowser for efficient media asset management, Slingshot for automated file transfers and backups, and Nomad for streamlined remote editing and proxy workflows. With unlimited user access and no per-user licensing fees, along with the absence of ingress/egress cloud charges, teams are provided with built-in ongoing support and training, facilitating collaboration in hybrid, fully remote, or multi-location settings. Additionally, the platform is designed to enhance productivity and efficiency, making it an integral tool for modern media production teams.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Aranda CMDB
Aranda Data Safe
Aranda Device Management
Aranda Enterprise Mobility Management
Aranda Field Service
Aranda Security Compliance
Aranda Service Management

Integrations

Aranda CMDB
Aranda Data Safe
Aranda Device Management
Aranda Enterprise Mobility Management
Aranda Field Service
Aranda Security Compliance
Aranda Service Management

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Aranda SOFTWARE

Founded

2002

Country

Colombia

Website

arandasoft.com/en/productos/aranda-virtual-support/

Vendor Details

Company Name

Studio Network Solutions

Founded

1998

Country

United States

Website

www.studionetworksolutions.com/evo-cloud/

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Product Features

Video

Analytics
Brand Overlay
Bulk Uploading
Closed Captions
Mobile Screen Support
Privacy Options
Social Sharing
Video Looping
Video Streaming

Alternatives

Alternatives

Cantemo Reviews

Cantemo

Codemill
Aranda CMDB Reviews

Aranda CMDB

Aranda SOFTWARE