Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Sakhr offers a comprehensive Knowledge Management suite named ArabDox, which facilitates the classification, organization, indexing, storage, and retrieval of documents in Arabic, English, and French. After being rigorously tested in Intel labs, this solution has efficiently catered to more than 12,000 users and managed a document repository of 10 million, all while maintaining seamless integration within a Microsoft-based environment. Various governmental bodies and organizations that face challenges with extensive paper documentation and archiving needs depend on ArabDox to streamline their workflows, protect confidential information, and minimize paper usage. Among the notable clients utilizing this solution are the Arab Bank for Economic Development, the Qatar Embassy in the United States, and the Abu Dhabi Tourism Authority, demonstrating its wide-ranging applicability and effectiveness. This innovative tool not only enhances efficiency but also aligns with the growing emphasis on digital transformation in document management.

Description

The first Arabic-native AI agent integrated into the region’s leading customer service software. Maqsam is where Arabia’s most loved businesses turn customer service into a delight, with solutions that are simple to use and ready to scale. We built this platform, rich with culturally intelligent features and powered with a natively Arabic AI agent, to help our clients connect, listen, and deliver exceptional service, one conversation at a time. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Fin No 
Freshdesk No 
HubSpot CRM No 
HubSpot Customer Platform No 
Intercom No 
Pipedrive No 
Salesforce No 
Salesloft No 
WhatsApp No 
Zendesk No 
Zoho CRM No 

Integrations

Fin Yes 
Freshdesk Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Pipedrive Yes 
Salesforce Yes 
Salesloft Yes 
WhatsApp Yes 
Zendesk Yes 
Zoho CRM Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Pricing Built for Flexibility, Scale, and Economy. Subscription-based pricing model.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Sakhr Software

Country

United Arab Emirates

Website

www.sakhr.com/index.php/en/solutions/knowledge-management

Vendor Details

Company Name

Maqsam

Founded

2019

Country

Saudi Arabia

Website

maqsam.com

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree Yes 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management Yes 
Self Service Portal No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database Yes 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management Yes 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

Alternatives

Alternatives

Ahlan Hamad Reviews

Ahlan Hamad

Ahlan Hamad FZCO
Brightcall Reviews

Brightcall

Brightcall.ai
RingCentral RingCX Reviews

RingCentral RingCX

RingCentral
WhatsArab Reviews

WhatsArab

WhatsArab, LLC
uContact Reviews

uContact

net2phone