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ease
features
design
support

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Description

Web Crawler and Social Media Listener are essential tools for data monitoring. The Social Media Listener feature allows users to establish keywords on Twitter, track hashtags on Instagram, and monitor discussions on Facebook that matter to them. Through Online Media Monitoring, users can choose their desired web portals, enabling Ara to gather and analyze content effectively. Sentiment Analysis provides insight into public discourse by capturing the nuances of conversation sentiments. With the Content Parser, Ara filters out unnecessary metadata, ensuring only pertinent articles are collected from web portals. Users can utilize the Bookmarks feature to save their preferred articles or social media exchanges for future reference. Our Support team is dedicated to ensuring a seamless experience both during and after implementation. We pride ourselves on delivering comprehensive data services at scale, tailored to meet diverse needs. Our Hand-crafted Solutions emphasize a customer-centric approach, specifically designed to align with your enterprise objectives. Additionally, our Managed Services are well-prepared and have a proven track record, ensuring readiness for any challenges ahead. With our innovative tools, organizations can stay ahead in the rapidly evolving digital landscape.

Description

Consumer behaviors, along with the consumers themselves, began to shift in unpredictable ways more than ever. This transformation prompted the launch of Pivony in response to the global pandemic. It is crucial to assess the support inquiries from your users thoroughly, rather than just providing standard replies. By leveraging AI-driven technology, you can pinpoint niche user segments that share similar concerns, challenges, or recommendations. Pivony assists you in making sense of the vast amounts of conversational and text-based data across various platforms where consumers express their genuine thoughts. Gaining insights from this data more swiftly than your competitors can serve as an invaluable competitive advantage. Pivony systematically analyzes the platforms important to you, extracting insights about what your customers are discussing in relation to your brand, products, and services. Furthermore, with its advanced AI capabilities, Pivony categorizes users who are engaged in conversations about specific subjects, enabling you to connect with your desired audience effortlessly and effectively. Ultimately, this tool not only enhances your understanding of customer sentiment but also empowers your business strategy.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Facebook
Amazon
Instagram
Trello
X (Twitter)
YouTube
Zendesk

Integrations

Facebook
Amazon
Instagram
Trello
X (Twitter)
YouTube
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Xquisite Informatics

Founded

2016

Country

Indonesia

Website

www.xqinformatics.com

Vendor Details

Company Name

Pivony

Founded

2020

Country

United States

Website

pivony.com

Product Features

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

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Alternatives

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