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Description
Aquant provides essential insights to service leaders, agents, and technicians precisely when they need it most, enabling them to create service experiences that feel extraordinary. The reality of service operations is often underestimated; the complexity of products continues to rise, customer demands are increasingly high, and finding skilled service professionals is a significant challenge. That’s why our mission is to help you elevate service from being a basic function to an unforgettable experience for your customers. By converting specialized knowledge into accessible information, we empower every technician to become a service expert. Moreover, gain a clear understanding of your team's performance and compare your key performance indicators with those of industry frontrunners. With valuable intelligence regarding your team, clientele, and equipment, service leaders can make more informed decisions that drive success. By leveraging our insights, you can ensure that your service delivery not only meets but exceeds customer expectations consistently.
Description
A platform designed to assist teams in cultivating habits that foster exceptional performance, Saberr empowers managers with the tools, insights, and assurance needed to maximize team potential through regular performance evaluations, employee development discussions, and the utilization of a team charter. As leaders face overwhelming demands on their schedules, our emphasis on integrating development seamlessly into daily workflows ensures that timely and intelligent prompts, along with an extensive repository of learning resources, provide immediate and on-demand assistance. With Saberr, continuous coaching dialogues become a tangible reality, while maintaining a comprehensive record of all conversations simplifies the annual review process. By prioritizing the human aspect of change initiatives, we enable managers to engage effectively with new strategic directions and communicate change objectives to their teams, ultimately ensuring that top-down strategies are successfully implemented from the grassroots level. Additionally, this approach fosters a culture of open communication and collaboration, further enhancing team dynamics and performance.
API Access
Has API
API Access
Has API
Integrations
SAP Store
Pricing Details
Free
Free Trial
Free Version
Pricing Details
$268.50 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Aquant
Founded
2016
Country
United States
Website
www.aquant.io
Vendor Details
Company Name
Saberr
Founded
2013
Country
United Kingdom
Website
www.saberr.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Predictive Analytics
AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis
Product Features
Predictive Analytics
AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis