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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Aquant provides essential insights to service leaders, agents, and technicians precisely when they need it most, enabling them to create service experiences that feel extraordinary. The reality of service operations is often underestimated; the complexity of products continues to rise, customer demands are increasingly high, and finding skilled service professionals is a significant challenge. That’s why our mission is to help you elevate service from being a basic function to an unforgettable experience for your customers. By converting specialized knowledge into accessible information, we empower every technician to become a service expert. Moreover, gain a clear understanding of your team's performance and compare your key performance indicators with those of industry frontrunners. With valuable intelligence regarding your team, clientele, and equipment, service leaders can make more informed decisions that drive success. By leveraging our insights, you can ensure that your service delivery not only meets but exceeds customer expectations consistently.

Description

Harness advanced analytics to unlock the hidden potential of your industrial assets through NarrativeWave technology. This innovative solution is relied upon by engineering and data science professionals at some of the largest industrial operators globally to enhance the performance of their assets. Use sophisticated insight trees to gather vital operational expertise from your team, allowing you to determine the analytics that align best with your organizational needs and create them accordingly. With user-friendly builders, you can design KPIs and reports effortlessly. Implement analytics and automated decision-making across extensive fleets in real-time, leading to automated reports and actions that streamline processes. Ensure visibility throughout your organization, from executives to field technicians, with dynamic, self-service dashboards that deliver real-time data. By integrating expert knowledge at every level, NarrativeWave enables you to capture and utilize this information effectively, transforming data into a powerful tool that consistently drives your organization toward greater success. This approach not only optimizes performance but also fosters a culture of continuous improvement.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

SAP Store Yes 

Integrations

SAP Store No 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Aquant

Founded

2016

Country

United States

Website

www.aquant.io

Vendor Details

Company Name

NarrativeWave

Founded

2014

Country

United States

Website

www.narrativewave.com

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Predictive Analytics

AI / Machine Learning No 
Benchmarking No 
Data Blending Yes 
Data Mining No 
Demand Forecasting No 
For Education No 
For Healthcare No 
Modeling & Simulation No 
Sentiment Analysis No 

Product Features

Predictive Analytics

AI / Machine Learning No 
Benchmarking No 
Data Blending No 
Data Mining No 
Demand Forecasting No 
For Education No 
For Healthcare No 
Modeling & Simulation No 
Sentiment Analysis No 

Preventive Maintenance

Condition Monitoring No 
Inspection Management No 
Maintenance Scheduling No 
Mobile Access No 
Predictive Maintenance No 
Purchasing No 
Reminders No 
To-Do List No 
Vendor Management No 
Work Order Management No 

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