Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Aquant provides essential insights to service leaders, agents, and technicians precisely when they need it most, enabling them to create service experiences that feel extraordinary. The reality of service operations is often underestimated; the complexity of products continues to rise, customer demands are increasingly high, and finding skilled service professionals is a significant challenge. That’s why our mission is to help you elevate service from being a basic function to an unforgettable experience for your customers. By converting specialized knowledge into accessible information, we empower every technician to become a service expert. Moreover, gain a clear understanding of your team's performance and compare your key performance indicators with those of industry frontrunners. With valuable intelligence regarding your team, clientele, and equipment, service leaders can make more informed decisions that drive success. By leveraging our insights, you can ensure that your service delivery not only meets but exceeds customer expectations consistently.
Description
Your organization is now facing greater uncertainty than ever before, which makes it more difficult to achieve your goals. Concentric Enterprise Planning Platform allows you to integrate data, market insights, and analytics to generate revenue using prescriptive analysis. It is faster, cheaper, and more collaborative than traditional platforms and can deliver an average accuracy of 95%+ as well as a ROI of 7x.
API Access
Has API
No
API Access
Has API
No
Integrations
SAP Store
No
Pricing Details
Free
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Aquant
Founded
2016
Country
United States
Website
www.aquant.io
Vendor Details
Company Name
Concentric
Founded
2010
Country
United States
Website
concentricmarket.com
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Predictive Analytics
AI / Machine Learning
No
Benchmarking
No
Data Blending
Yes
Data Mining
No
Demand Forecasting
No
For Education
No
For Healthcare
No
Modeling & Simulation
No
Sentiment Analysis
No
Product Features
Predictive Analytics
AI / Machine Learning
Yes
Benchmarking
No
Data Blending
Yes
Data Mining
No
Demand Forecasting
Yes
For Education
No
For Healthcare
No
Modeling & Simulation
Yes
Sentiment Analysis
Yes