Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Utilize our AI to facilitate and assess interactions with a multitude of customers, providing the thoroughness of an interview while achieving the reach of a survey. Transition from traditional research techniques to AI-guided interviews, enabling you to swiftly and comprehensively grasp customer insights. Tailor your AI interviewer by designing a personalized discussion framework, incorporating moderator guidelines, and attaching pertinent study materials. Conduct simultaneous interviews on a large scale with ease. Our AI interviewer fosters significant dialogues and explores the underlying motivations of participants' answers. It effortlessly generates summaries of transcripts, highlights essential themes, and offers actionable insights that empower you to make strategic decisions for business advancement. Aptitude presents various applications to gain a complete understanding of your customers' perspectives. Obtain in-depth qualitative and quantitative evaluations of new offerings, and automatically reach out to churned users to gather immediate feedback, ensuring you stay connected to their experiences. All these capabilities position you to enhance your product offerings and customer satisfaction effectively.
Description
Frank operates as a cloud-based platform specializing in customer research, enabling product and growth teams to gather qualitative insights through AI-facilitated voice interviews. Users can develop structured interview guides, distribute interview links, and integrate an interview widget into their websites or applications. Throughout each discussion, Frank dynamically poses follow-up questions tailored to the participant's answers, subsequently transcribing and organizing the conversations into coherent summaries, themes, sentiments, and key highlights connected to the original dialogues. Teams leverage this tool for various purposes, including customer discovery, product and concept validation, onboarding processes, feature evaluations, enhancing customer experience, and investigating churn. Additionally, interviews can be conducted in over 30 different languages, catering to a diverse audience. To enhance integration, Frank also offers a REST API and a compatible MCP connector, enabling teams to seamlessly access and utilize research data alongside other supported AI tools. This comprehensive approach ensures that teams can maximize their research efforts and derive actionable insights efficiently.
API Access
Has API
No
API Access
Has API
Yes
Integrations
ChatGPT
No
Claude
No
Codex CLI
No
Cursor
No
Gemini
No
Microsoft Copilot
No
Model Context Protocol (MCP)
No
Integrations
ChatGPT
Yes
Claude
Yes
Codex CLI
Yes
Cursor
Yes
Gemini
Yes
Microsoft Copilot
Yes
Model Context Protocol (MCP)
Yes
Pricing Details
$99 per month
Free Trial
No
Free Version
Yes
Pricing Details
$59/month
Starter is $59/month billed monthly, or $49/month billed annually. A free plan includes 60 voice minutes per month. Paid plans include a 14-day free trial.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Aptitude
Country
United States
Website
tryaptitude.ai/
Vendor Details
Company Name
Frank
Founded
2026
Country
United States
Website
www.hifrank.ai/
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Market Research
Benchmarking
No
Compensation Management
No
Data Management
No
Email / Online
No
Face-to-Face
No
Panel Management
No
Paper-Based
No
Phone-Based
No
Sample Management
No
Statistical Analysis
No
Survey Management
No