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Description
Aptean Respond is a top-tier platform designed for managing cases and complaints, catering to every individual within your customer experience team, including front-line agents, case managers, team leaders, and executives. The platform’s user-friendly and process-oriented tools, along with its comprehensive dashboards, enable your team to expedite case resolutions, complete their responsibilities efficiently, oversee workloads, derive actionable insights, and obtain vital information—functions that typical CRMs often fall short of managing effectively. Respond consolidates all necessary features into a single solution, allowing your team to address all aspects of customer case management, enhance interdepartmental communication, pinpoint underlying issues, and delve into detailed case analytics, all from one unified interface. Additionally, the platform includes industry-specific templates and reporting functions that assist in maintaining compliance with regulatory standards. Respond also offers interactive and customizable dashboards that can be tailored to showcase the essential data required for different user roles while promoting a collaborative environment within the organization. With all these capabilities, Aptean Respond is truly an indispensable tool for improving customer experience management.
Description
eCase provides comprehensive solutions for managing cases throughout the public sector in the UK, including central and local government, as well as arms-length organizations like police forces and NHS trusts. With eCase, your team can conveniently log, manage, and address all types of correspondence for various cases in a single platform. It efficiently consolidates everything from PQs and MCs to FOIs, TOs, complaints, compliments, DPAs/SARs, Cabinet Committee communications, and campaigns. This streamlined approach allows your team to handle cases more swiftly, effectively, and uniformly. The online, end-to-end functionality of eCase ensures ease of use, while the ECO Programme emphasizes the importance of people and processes in achieving transformational change. Our ECO Team brings a wealth of knowledge and expertise in public sector correspondence management, ensuring you leverage industry best practices. We also prioritize stakeholder engagement, ensuring that everyone involved recognizes the advantages of utilizing our service for better case management. With eCase, your organization can not only improve efficiency but also enhance the overall quality of public service delivery.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$900.00/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Aptean
Founded
2012
Country
United States
Website
www.aptean.com
Vendor Details
Company Name
Fivium
Founded
2006
Country
United Kingdom
Website
www.fivium.co.uk/services/ecase
Product Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Product Features
Government
Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management
