Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Major technology firms such as Amazon have raised expectations for convenience and the ability to access services anytime and anywhere, and the insurance sector is no exception. Customers today desire the freedom to engage with your business, manage their policies, and obtain information at their convenience, regardless of their location. By enabling self-service options for clients, your team can devote more time to essential revenue-generating tasks. Our innovative online and mobile self-service platform, Applied CSR24®, is pioneering in the insurance industry, ensuring that your customers remain connected to your business. To thrive in the digital age, it is crucial to meet the evolving expectations of consumers, as this will enhance client satisfaction, foster loyalty, and differentiate you from competitors. Recognizing that each client has distinct needs, it is important to customize the documents they receive to align with their specific requirements. This tailored approach not only improves the client experience but also reinforces your commitment to personalized service.
Description
Enhance your sales, support, and marketing strategies to meet customer expectations with our AI-powered solutions. In the fast-paced landscape of today’s interconnected market, a cohesive customer management system that integrates every client interaction is essential for achieving success. Impact CRM consolidates all necessary information into a unified interface, empowering your team to deliver an outstanding customer experience. By leveraging Machine Learning, Impact CRM derives insights from each interaction, assessing customer satisfaction effectively. It also safeguards your brand reputation by identifying potential issues caused by underperforming staff and mitigating compliance risks by pinpointing areas of concern. With ImpacTech, you can gauge customer sentiment, navigate compliance challenges, and maintain the integrity of your brand. Every organization understands that superior customer satisfaction is crucial; it not only enhances profitability but also fosters client loyalty. Furthermore, the invaluable advantage of organic word-of-mouth promotion generated by satisfied customers cannot be overstated. By prioritizing these elements, businesses can thrive and build lasting relationships with their clientele.
API Access
Has API
API Access
Has API
Integrations
vBots
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Applied Systems
Founded
1983
Country
United States
Website
www.appliedsystems.com
Vendor Details
Company Name
Impact Tech
Country
Cyprus
Website
www.impactechs.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Business VoIP
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
SIP Trunk
Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911