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Description
Customers require varying levels of support throughout their digital journeys, which presents an opportunity for you to establish yourself as a trusted advisor by providing training solutions that facilitate the adoption of new services and enhance existing solutions with continuous support. By delegating your productivity support tasks, you can concentrate more effectively on your primary business goals related to digital transformation. AppHelp provides a broad range of migration, onboarding, and ongoing support services that enable you to fulfill and surpass the criteria set by Microsoft and Google's Cloud Partner Programs. Additionally, assist your small to medium-sized business clients in reducing their on-site IT expenses with a full-featured Help Desk solution that can diagnose and resolve issues across various platforms, from cloud applications to networking devices and computers. Enhance your business clients' operations by introducing comprehensive IoT solutions that encompass interconnected devices, applications, and robust support. Furthermore, AppHelp delivers remote assistance for various security products, access control systems, audio-visual equipment, and more, ensuring that your customers receive the best possible service. Through these offerings, you can foster stronger relationships with your clients and help them navigate the complexities of their technological landscape.
Description
nGeniusONE is NETSCOUT’s enterprise-grade observability platform built to monitor today’s distributed and hybrid IT environments. It delivers continuous, real-time visibility into network and application performance across on-premises, cloud, and remote locations. Using Smart Data from InfiniStreamNG and vSTREAM appliances, the solution provides actionable analytics for faster troubleshooting. IT teams gain contextual insights into application behavior, service dependencies, and traffic flows. nGeniusONE helps ensure consistent digital user experiences for employees and customers alike. The platform supports proactive performance management during infrastructure changes and migrations. Scalable deployment options allow organizations to adapt observability as business needs evolve. Flexible hardware, software, and virtual appliance models simplify implementation. Real-time dashboards and diagnostics reduce operational complexity. nGeniusONE enables IT teams to move from reactive issue response to predictive performance management.
API Access
Has API
API Access
Has API
Integrations
Adobe Advertising Cloud
Amazon Web Services (AWS)
AppDirect
AppWise
BlueSnap
Cisco Secure Cloud Analytics
Coveo
DNSWatch
G2
Google Cloud Platform
Integrations
Adobe Advertising Cloud
Amazon Web Services (AWS)
AppDirect
AppWise
BlueSnap
Cisco Secure Cloud Analytics
Coveo
DNSWatch
G2
Google Cloud Platform
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
AppDirect
Founded
2009
Country
United States
Website
www.appdirect.com/products/apphelp
Vendor Details
Company Name
NETSCOUT
Founded
1984
Country
United States
Website
www.netscout.com/product/ngeniusone-platform
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Application Performance Monitoring (APM)
Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions
Network Monitoring
Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting
VoIP Monitoring
Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting
