Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 1 Rating

Total
ease
features
design
support

Description

Solr is an exceptionally dependable, scalable, and resilient platform that offers distributed indexing, replication, and load-balanced querying, along with automated failover and recovery, centralized configuration, and much more. It serves as the backbone for search and navigation functionalities on numerous major internet platforms worldwide. With its robust matching capabilities, Solr supports a wide range of features such as phrases, wildcards, joins, and grouping across various data types. The system has demonstrated its efficacy at remarkably large scales globally. Solr integrates seamlessly with the tools you already use, simplifying the application development process. It comes equipped with a user-friendly, responsive administrative interface that facilitates the management of Solr instances effortlessly. For those seeking deeper insights into their instances, Solr provides extensive metric data through JMX. Built on the reliable Apache Zookeeper, it allows for straightforward scaling both upwards and downwards. Furthermore, Solr inherently includes features for replication, distribution, rebalancing, and fault tolerance, ensuring that it meets the demands of users right out of the box. Its versatility makes Solr an invaluable asset for organizations aiming to enhance their search capabilities.

Description

Determining the appropriate level of customer support has become increasingly complex. Simplr offers a solution where you only pay for the customer support services you actually utilize, rather than relying on estimates of your needs. Our customer support operates around the clock and can adapt instantly to your demands, effectively mirroring the performance of your best agents. With our flexible outsourcing model for customer service, you are charged solely for successful outcomes—eliminating costs associated with inactivity or inefficiency. Enjoy 24/7 support that adjusts to your needs on a moment's notice. Our team consists of exceptional professionals who stand out from conventional contact center employees. Utilizing cutting-edge technology, we emulate the strengths of your top representatives to ensure every customer inquiry is addressed with excellence. Moreover, we are backed by Asurion, the foremost provider of tech protection and support globally, which ensures Simplr benefits from robust financial support, top-tier data security, and a wealth of enterprise-level customer service capabilities. With Simplr, you can confidently streamline your customer support strategy and focus on delivering an outstanding experience to your customers.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Algonomy Yes 
AllegroGraph Yes 
Apache Knox Yes 
Apache Lucene Yes 
Apache Ranger Yes 
Apache Sentry Yes 
AtomicJar Yes 
Azure Marketplace Yes 
FindTuner Yes 
Hue Yes 
JanusGraph Yes 
Kapacitor Yes 
New Relic Yes 
OpenDQ Yes 
Pixolution Yes 
Riak TS Yes 
SearchUnify Yes 
ShipBob No 
Zulu Enterprise Yes 

Integrations

Algonomy No 
AllegroGraph No 
Apache Knox No 
Apache Lucene No 
Apache Ranger No 
Apache Sentry No 
AtomicJar No 
Azure Marketplace No 
FindTuner No 
Hue No 
JanusGraph No 
Kapacitor No 
New Relic No 
OpenDQ No 
Pixolution No 
Riak TS No 
SearchUnify No 
ShipBob Yes 
Zulu Enterprise No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Apache Software Foundation

Founded

1999

Country

United States

Website

lucene.apache.org/solr/

Vendor Details

Company Name

Asurion

Founded

1994

Country

United States

Website

www.simplr.ai/

Product Features

Enterprise Search

AI / Machine Learning No 
Faceted Search / Filtering Yes 
Full Text Search Yes 
Fuzzy Search No 
Indexing Yes 
Text Analytics Yes 
eDiscovery No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Alternatives

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