Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 1 Rating

Total
ease
features
design
support

Description

Solr is an exceptionally dependable, scalable, and resilient platform that offers distributed indexing, replication, and load-balanced querying, along with automated failover and recovery, centralized configuration, and much more. It serves as the backbone for search and navigation functionalities on numerous major internet platforms worldwide. With its robust matching capabilities, Solr supports a wide range of features such as phrases, wildcards, joins, and grouping across various data types. The system has demonstrated its efficacy at remarkably large scales globally. Solr integrates seamlessly with the tools you already use, simplifying the application development process. It comes equipped with a user-friendly, responsive administrative interface that facilitates the management of Solr instances effortlessly. For those seeking deeper insights into their instances, Solr provides extensive metric data through JMX. Built on the reliable Apache Zookeeper, it allows for straightforward scaling both upwards and downwards. Furthermore, Solr inherently includes features for replication, distribution, rebalancing, and fault tolerance, ensuring that it meets the demands of users right out of the box. Its versatility makes Solr an invaluable asset for organizations aiming to enhance their search capabilities.

Description

Determining the appropriate level of customer support has become increasingly complex. Simplr offers a solution where you only pay for the customer support services you actually utilize, rather than relying on estimates of your needs. Our customer support operates around the clock and can adapt instantly to your demands, effectively mirroring the performance of your best agents. With our flexible outsourcing model for customer service, you are charged solely for successful outcomes—eliminating costs associated with inactivity or inefficiency. Enjoy 24/7 support that adjusts to your needs on a moment's notice. Our team consists of exceptional professionals who stand out from conventional contact center employees. Utilizing cutting-edge technology, we emulate the strengths of your top representatives to ensure every customer inquiry is addressed with excellence. Moreover, we are backed by Asurion, the foremost provider of tech protection and support globally, which ensures Simplr benefits from robust financial support, top-tier data security, and a wealth of enterprise-level customer service capabilities. With Simplr, you can confidently streamline your customer support strategy and focus on delivering an outstanding experience to your customers.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Algonomy
AllegroGraph
Apache Knox
Apache Lucene
Apache Sentry
AtomicJar
Azure Marketplace
Germain UX
JanusGraph
New Relic
OpenDQ
Pixolution
Riak TS
Sails
SearchStax
SearchUnify
Sematext Cloud
ShipBob
Zulu Enterprise

Integrations

Algonomy
AllegroGraph
Apache Knox
Apache Lucene
Apache Sentry
AtomicJar
Azure Marketplace
Germain UX
JanusGraph
New Relic
OpenDQ
Pixolution
Riak TS
Sails
SearchStax
SearchUnify
Sematext Cloud
ShipBob
Zulu Enterprise

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Apache Software Foundation

Founded

1999

Country

United States

Website

lucene.apache.org/solr/

Vendor Details

Company Name

Asurion

Founded

1994

Country

United States

Website

www.simplr.ai/

Product Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Alternatives

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