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Average Ratings 2 Ratings

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ease
features
design
support

Description

Oversee, evaluate, and enhance the effectiveness of your adaptable digital workforce instantly. Integrate intelligence into advanced BOTs within a low-code/no-code framework, allowing for the configuration of as many as 50 cognitive BOTs that operate with minimal interruptions. Utilize multi-skilled BOTs that can adapt in real time with limited oversight to ensure peak productivity. Boost efficiency with BOTs that adjust responsively to fluctuations in the operational landscape. Take a proactive approach in managing your BOTs by designating particular tasks or processes and reallocating them as necessary. Implement automatic failover management paired with established business continuity hardware strategies. Deploy BOTs across various environments to ensure operational adaptability and improve efficiency. This strategic approach not only enhances workflow but also fosters a more resilient digital workforce.

Description

Intradiem is the only workforce management solution that guarantees results and improves customer service. Our technology acts as an automated manager for the call center, with rules that are triggered in real time by actual center conditions. Our technology powers over 1.2 billion automated tasks annually and has saved our customers more than $160 million over the past two years.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Thrive Global

Integrations

Thrive Global

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$0
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

AntWorks

Founded

2015

Country

Singapore

Website

www.ant.works/antworks-rpa/

Vendor Details

Company Name

Intradiem

Founded

1995

Country

United States

Website

intradiem.com

Product Features

Robotic Process Automation (RPA)

Analytics
Attended Automation
Code-free Development
Image Recognition
Optical Character Recognition
Process Builder
Third Party Application Integration
Unattended Automation

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Robotic Process Automation (RPA)

Analytics
Attended Automation
Code-free Development
Image Recognition
Optical Character Recognition
Process Builder
Third Party Application Integration
Unattended Automation

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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