Average Ratings 0 Ratings
Average Ratings 2 Ratings
Description
Oversee, evaluate, and enhance the effectiveness of your adaptable digital workforce instantly. Integrate intelligence into advanced BOTs within a low-code/no-code framework, allowing for the configuration of as many as 50 cognitive BOTs that operate with minimal interruptions. Utilize multi-skilled BOTs that can adapt in real time with limited oversight to ensure peak productivity. Boost efficiency with BOTs that adjust responsively to fluctuations in the operational landscape. Take a proactive approach in managing your BOTs by designating particular tasks or processes and reallocating them as necessary. Implement automatic failover management paired with established business continuity hardware strategies. Deploy BOTs across various environments to ensure operational adaptability and improve efficiency. This strategic approach not only enhances workflow but also fosters a more resilient digital workforce.
Description
Intradiem is the only workforce management solution that guarantees results and improves customer service. Our technology acts as an automated manager for the call center, with rules that are triggered in real time by actual center conditions. Our technology powers over 1.2 billion automated tasks annually and has saved our customers more than $160 million over the past two years.
API Access
Has API
API Access
Has API
Integrations
Thrive Global
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$0
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
AntWorks
Founded
2015
Country
Singapore
Website
www.ant.works/antworks-rpa/
Vendor Details
Company Name
Intradiem
Founded
1995
Country
United States
Website
intradiem.com
Product Features
Robotic Process Automation (RPA)
Analytics
Attended Automation
Code-free Development
Image Recognition
Optical Character Recognition
Process Builder
Third Party Application Integration
Unattended Automation
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Robotic Process Automation (RPA)
Analytics
Attended Automation
Code-free Development
Image Recognition
Optical Character Recognition
Process Builder
Third Party Application Integration
Unattended Automation
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning