Average Ratings 0 Ratings
Average Ratings 2 Ratings
Description
Oversee, evaluate, and enhance the effectiveness of your adaptable digital workforce instantly. Integrate intelligence into advanced BOTs within a low-code/no-code framework, allowing for the configuration of as many as 50 cognitive BOTs that operate with minimal interruptions. Utilize multi-skilled BOTs that can adapt in real time with limited oversight to ensure peak productivity. Boost efficiency with BOTs that adjust responsively to fluctuations in the operational landscape. Take a proactive approach in managing your BOTs by designating particular tasks or processes and reallocating them as necessary. Implement automatic failover management paired with established business continuity hardware strategies. Deploy BOTs across various environments to ensure operational adaptability and improve efficiency. This strategic approach not only enhances workflow but also fosters a more resilient digital workforce.
Description
Intradiem is the only workforce management solution that guarantees results and improves customer service. Our technology acts as an automated manager for the call center, with rules that are triggered in real time by actual center conditions. Our technology powers over 1.2 billion automated tasks annually and has saved our customers more than $160 million over the past two years.
API Access
Has API
No
API Access
Has API
No
Integrations
Thrive Global
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$0
For more information, please call us at 678-356-3500.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
AntWorks
Founded
2015
Country
Singapore
Website
www.ant.works/antworks-rpa/
Vendor Details
Company Name
Intradiem
Founded
1995
Country
United States
Website
intradiem.com
Product Features
Robotic Process Automation (RPA)
Analytics
No
Attended Automation
No
Code-free Development
No
Image Recognition
No
Optical Character Recognition
No
Process Builder
No
Third Party Application Integration
No
Unattended Automation
No
Product Features
Call Center
Blended Call Center
Yes
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
Yes
Escalation Management
Yes
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Robotic Process Automation (RPA)
Analytics
Yes
Attended Automation
Yes
Code-free Development
No
Image Recognition
No
Optical Character Recognition
No
Process Builder
No
Third Party Application Integration
No
Unattended Automation
No
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
No
Labor Projection
No
Performance Appraisal
No
Recruiting Management
No
Scheduling
Yes
Skills Tracking
Yes
Time & Attendance
Yes
Variable Workforce
No
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
Yes
Quality Management
No
Real-time Guidance
Yes
Reporting
Yes
Speech Analytics
No
Surveying
No
Workforce Management
Yes
eLearning
Yes