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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Our Virtual Receptionists are available around the clock, providing services at a significantly lower cost compared to a full-time receptionist on a 40-hour weekly schedule. Research indicates that there is an 80% likelihood that callers will not leave a message when faced with a voicemail system, and many tend to disconnect after just five rings. To address this challenge, numerous businesses choose to outsource their traditional telephone reception needs. Our skilled Customer Service Representatives can manage incoming calls in the same manner as your own staff, with the ability to transfer calls to your office extensions, mobile devices, or take thorough messages for timely delivery. Whether you opt for 24/7 service or assistance during peak times, we are ready to support your business whenever necessary. Missing out on crucial revenue-generating or customer service calls can lead to financial losses, emphasizing the importance of reliable call handling. In addition to managing phone calls, AnswerFirst's Customer Service Professionals are also equipped to triage, process, and deliver your emails efficiently, ensuring no communication goes unnoticed.

Description

SoftTech Outsourcing, part of the CallTech Outsourcing family, has been delivering exceptional outsourcing services since 2005, ensuring a tailored approach for each client. This enables our customers to enhance their growth potential and broaden their offerings well beyond what their internal resources allow, thus strengthening their market position. Today, SoftTech Outsourcing stands as a dynamic player in the outsourcing sector, backed by years of industry expertise. Over the years, CallTech Outsourcing has collaborated with over a hundred esteemed companies globally, offering a comprehensive array of outsourcing solutions. Our commitment to leveraging cutting-edge technology allows us to cultivate a team of top-notch professionals dedicated to our clients' success. The diverse educational backgrounds and experiences of our team form a rich collective reservoir of knowledge and skill. As a result, CallTech Outsourcing consistently excels by providing superior outsourcing services that meet the highest standards. Our continuous focus on innovation ensures that we remain agile and responsive to the evolving needs of our clients.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Freshdesk
Salesforce
ServiceNow
TimeTap
Zendesk
Zoho CRM

Integrations

Freshdesk
Salesforce
ServiceNow
TimeTap
Zendesk
Zoho CRM

Pricing Details

$30 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

AnswerFirst

Country

United States

Website

answerfirst.com/virtual-receptionist/

Vendor Details

Company Name

CallTech Outsourcing

Country

United Kingdom

Website

www.soft-tech.company

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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