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Description
Our Virtual Receptionists are available around the clock, providing services at a significantly lower cost compared to a full-time receptionist on a 40-hour weekly schedule. Research indicates that there is an 80% likelihood that callers will not leave a message when faced with a voicemail system, and many tend to disconnect after just five rings. To address this challenge, numerous businesses choose to outsource their traditional telephone reception needs. Our skilled Customer Service Representatives can manage incoming calls in the same manner as your own staff, with the ability to transfer calls to your office extensions, mobile devices, or take thorough messages for timely delivery. Whether you opt for 24/7 service or assistance during peak times, we are ready to support your business whenever necessary. Missing out on crucial revenue-generating or customer service calls can lead to financial losses, emphasizing the importance of reliable call handling. In addition to managing phone calls, AnswerFirst's Customer Service Professionals are also equipped to triage, process, and deliver your emails efficiently, ensuring no communication goes unnoticed.
Description
SoftTech Outsourcing, part of the CallTech Outsourcing family, has been delivering exceptional outsourcing services since 2005, ensuring a tailored approach for each client. This enables our customers to enhance their growth potential and broaden their offerings well beyond what their internal resources allow, thus strengthening their market position. Today, SoftTech Outsourcing stands as a dynamic player in the outsourcing sector, backed by years of industry expertise. Over the years, CallTech Outsourcing has collaborated with over a hundred esteemed companies globally, offering a comprehensive array of outsourcing solutions. Our commitment to leveraging cutting-edge technology allows us to cultivate a team of top-notch professionals dedicated to our clients' success. The diverse educational backgrounds and experiences of our team form a rich collective reservoir of knowledge and skill. As a result, CallTech Outsourcing consistently excels by providing superior outsourcing services that meet the highest standards. Our continuous focus on innovation ensures that we remain agile and responsive to the evolving needs of our clients.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Freshdesk
Yes
Salesforce
Yes
ServiceNow
Yes
TimeTap
Yes
Zendesk
Yes
Zoho CRM
Yes
Integrations
Freshdesk
No
Salesforce
No
ServiceNow
No
TimeTap
No
Zendesk
No
Zoho CRM
No
Pricing Details
$30 per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
AnswerFirst
Country
United States
Website
answerfirst.com/virtual-receptionist/
Vendor Details
Company Name
CallTech Outsourcing
Country
United Kingdom
Website
www.soft-tech.company
Product Features
Product Features
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
No
Labor Projection
No
Performance Appraisal
No
Recruiting Management
No
Scheduling
No
Skills Tracking
No
Time & Attendance
No
Variable Workforce
No
