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Description
Our Virtual Receptionists are available around the clock, providing services at a significantly lower cost compared to a full-time receptionist on a 40-hour weekly schedule. Research indicates that there is an 80% likelihood that callers will not leave a message when faced with a voicemail system, and many tend to disconnect after just five rings. To address this challenge, numerous businesses choose to outsource their traditional telephone reception needs. Our skilled Customer Service Representatives can manage incoming calls in the same manner as your own staff, with the ability to transfer calls to your office extensions, mobile devices, or take thorough messages for timely delivery. Whether you opt for 24/7 service or assistance during peak times, we are ready to support your business whenever necessary. Missing out on crucial revenue-generating or customer service calls can lead to financial losses, emphasizing the importance of reliable call handling. In addition to managing phone calls, AnswerFirst's Customer Service Professionals are also equipped to triage, process, and deliver your emails efficiently, ensuring no communication goes unnoticed.
Description
Go Answer provides cost-effective contact center solutions aimed at ensuring the success of your business. We recognize the daily hurdles that modern enterprises encounter and work diligently to simplify your workload. By utilizing our contact center services, you can concentrate on crucial tasks that contribute to business growth, while we take care of everything else. Whether it’s managing appointment schedules or facilitating inbound sales, our offerings are tailored to help you deliver outstanding customer support round the clock. You’ll be pleasantly surprised by how budget-friendly our services are. Recognizing that customers often seek immediate interaction without necessarily wanting to engage in voice calls, we introduce our Web Chat Services, which offer prompt responses that make customers feel heard and appreciated, even in an online environment. In this fast-paced digital age, ensuring that your clients receive timely assistance is essential for fostering loyalty and satisfaction.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Freshdesk
Yes
Salesforce
Yes
ServiceNow
Yes
TimeTap
Yes
Zendesk
Yes
Zoho CRM
Yes
Integrations
Freshdesk
No
Salesforce
No
ServiceNow
No
TimeTap
No
Zendesk
No
Zoho CRM
No
Pricing Details
$30 per month
Free Trial
No
Free Version
No
Pricing Details
$50 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
AnswerFirst
Country
United States
Website
answerfirst.com/virtual-receptionist/
Vendor Details
Company Name
Go Answer
Founded
2012
Country
United States
Website
www.1888goanswer.com/services/contact-center
