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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Companies rely on AnswerCalifornia for outstanding customer service and order management solutions. By partnering with us, our clients experience enhanced customer loyalty and increased revenue streams. Our cutting-edge technology, dedicated service, and skilled personnel are designed to boost both your customer engagement and financial performance. AnswerCalifornia caters to the needs of small businesses by offering virtual office support, call center services, and a wide array of resources nationwide. With our team managing your call overflow or serving as your main point of contact, you can significantly reduce staffing expenses and overhead. Unlike traditional employees, we only charge for the time we are actively working. Our Business Support Associates are available 24/7, every day of the year, ensuring that your company’s professional image is consistently upheld while providing callers with the same level of respect and courtesy as your in-house team. This commitment to service excellence allows businesses to focus on their core operations without the burden of managing additional staff.

Description

Assign the appropriate associates to each project, ensuring that every individual receives a suitable amount and caliber of work while promoting equitable chances for growth and advancement. It is vital to provide every team member with a fair opportunity to perform high-quality work and progress in their careers. Accurately identify associates for projects by considering their availability, location, demographics, interests, and skills. Additionally, it’s essential to maintain optimal utilization across all associates, teams, and offices, avoiding both overuse and underuse of resources. Firms that successfully balance associate workloads and project assignments are better positioned to attract top talent, enhance engagement, and retain employees for a longer duration. Our centralized online platform streamlines the allocation of work across various departments and offices, which ultimately saves time and enhances staffing precision. You can access all necessary staffing information in one place, including metrics such as location, availability, utilization rates, billable hours, demographics, interests, skills, experience levels, and much more, enabling informed decision-making. This comprehensive approach not only optimizes resource use but also fosters a more cohesive and satisfied workforce.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$43 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

AnswerCalifornia

Country

United States

Website

answercalifornia.com/services/

Vendor Details

Company Name

viGlobal

Founded

2001

Country

Canada

Website

www.viglobal.com/work-allocation-capacity-planning-task-management/

Product Features

Resource Management

Capacity Management No 
Data Visualization No 
Demand Forecasting No 
Drag & Drop No 
Employee Scheduling No 
Filtered Search No 
Resource Allocation No 
Skills Tracking No 
Utilization Management No 

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