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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Analytics 365 serves as a comprehensive workplace analytics and reporting tool tailored for Microsoft Teams, offering organizations valuable insights into collaboration, communication, and user engagement throughout their digital workspace. With its extensive range of readily available dashboards and reports, it provides real-time data that enables businesses to monitor and enhance their performance during meetings, chats, teams, and channels. This solution not only allows organizations to identify patterns and trends in capacity, sentiment, network quality, and interactions among teams and users but also aids in optimizing service levels and improving customer relations. By gathering and scrutinizing communication data, Analytics 365 reveals workplace habits that can drive productivity and efficiency. Furthermore, it features insights into employee wellbeing, presenting a holistic view of digital interactions, including aspects like meeting lengths and chat behaviors, thus fostering a healthier work environment. Ultimately, this tool empowers companies to make informed decisions that can lead to sustainable growth and enhanced collaboration.

Description

Staircase AI is a pioneer in Customer Relationship Intelligence. Our platform uses AI to analyze millions upon millions of customer interactions, and turn them into actionable human insight that is impossible to spot with the naked eyes. Staircase AI is used by companies to cut through the noise, improve their NRR and increase their profitability. Staircase AI uncovers deep human signals and uncovers customers’ health, sentiment, journey events and risks. Our cutting-edge technology analyzes all customer interactions, including emails and chats, Slack activity and video calls. It then connects the human signals to produce relationship-based insights like stakeholder changes, positive and negative sentiment trends, problematic subjects, and more. Our human analytics, when combined with existing product analytics provide the missing element to fully understand your customer to grow at scale.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft AppSource
Microsoft Azure
Microsoft Teams
Slack

Integrations

Microsoft AppSource
Microsoft Azure
Microsoft Teams
Slack

Pricing Details

$2.80 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Analytics 365

Country

United Kingdom

Website

www.analytics-365.com

Vendor Details

Company Name

Staircase AI

Founded

2021

Country

United States

Website

staircase.ai/

Product Features

Employee Monitoring

Activity Monitoring
Browsing History
Email Monitoring
Keystroke Recording
Productivity Analysis
Remote Control
Screen Activity Recording
Time & Attendance
Time Tracking

Product Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Alternatives

Alternatives