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Average Ratings 15 Ratings
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Description
The Anakage End User Support Automation platform for IT Service Desk employs a multifaceted strategy aimed at minimizing support tickets from the outset, addressing issues proactively before users are even aware, ensuring compliance, and streamlining your extensive processes through automation. Our Cobots empower users by enabling them to independently resolve issues related to their machines and applications. Designed to function as intelligent agents, these Cobots can monitor endpoints, constantly observe conditions, and take action proactively. They also have the capability to deploy themselves to necessary endpoints to rectify problems before users experience them. As systems grow in complexity and scale, you can effectively support a larger user base and maintain environmental compliance without the need for additional support personnel. This innovative approach not only enhances user experience but also optimizes operational efficiency across the board.
Description
EcholoN is a flexible Service Management platform for ITSM, Enterprise Service Management (ESM), Service Desk, Field Service and workflow automation. It helps organizations manage service requests, incidents, tasks, processes and operational workflows from a central system.
The platform combines ticketing, Service Desk, SLA management, self-service, workflow automation, knowledge management, reporting and service process control. Configurable workflows allow companies to map both IT-related and non-IT business processes without being limited to rigid standard procedures.
EcholoN can be used for IT Service Management, customer and internal support, technical service, Field Service Management, maintenance-related processes and cross-departmental Enterprise Service Management. Automated routing, escalation rules, notifications and SLA monitoring help teams process requests efficiently and transparently.
The solution also supports structured management of service-related information, responsibilities and process data. Dashboards and reporting provide visibility into service quality, workload, response times and process performance.
Thanks to its configurable architecture, EcholoN can be adapted to different organizational structures, service models and process requirements. It is suitable for companies that need more than a basic help desk and want to connect ITSM, support, service operations and business workflows within one scalable Service Management platform.
API Access
Has API
API Access
Has API
Integrations
Alcatel-Lucent IP Desktop Softphone
Apex PBX
BMC Helix CMDB
Botpress
ChatGPT
Element
GraphQL
Mailchimp
Matrix42 Software Asset Management
Microsoft Teams
Integrations
Alcatel-Lucent IP Desktop Softphone
Apex PBX
BMC Helix CMDB
Botpress
ChatGPT
Element
GraphQL
Mailchimp
Matrix42 Software Asset Management
Microsoft Teams
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$5000 one-time payment
incl. 5 User
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Anakage
Country
India
Website
anakage.in
Vendor Details
Company Name
mIT solutions GmbH
Founded
1994
Country
Germany
Website
www.echolon.de
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
