Anakage Description

The Anakage End User Support Automation platform for IT Service Desk employs a multifaceted strategy aimed at minimizing support tickets from the outset, addressing issues proactively before users are even aware, ensuring compliance, and streamlining your extensive processes through automation. Our Cobots empower users by enabling them to independently resolve issues related to their machines and applications. Designed to function as intelligent agents, these Cobots can monitor endpoints, constantly observe conditions, and take action proactively. They also have the capability to deploy themselves to necessary endpoints to rectify problems before users experience them. As systems grow in complexity and scale, you can effectively support a larger user base and maintain environmental compliance without the need for additional support personnel. This innovative approach not only enhances user experience but also optimizes operational efficiency across the board.

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Company Details

Company:
Anakage
Headquarters:
India
Website:
anakage.in

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Product Details

Platforms
Web-Based

Anakage Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Service Software

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Anakage User Reviews

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