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Description

Ambit is a Conversational Artificial Platform that allows you to create intelligent chatbots or Digital Employees that can automate conversations with customers 24 hours a day, across any channel. Ambit's Digital Employees automate customer queries, speeding up resolution times and reducing customer service expenses by eliminating repetitive, low-value tasks. Our clients see savings of up to 30% on customer service. The platform gathers extensive data on your customers' perceptions and concerns. This allows you to better respond to their requirements - both now and in the future. We have worked with some of the most recognizable brands in the world, and we are trusted to build and onboard digital employees that reduce time to value, provide actionable insights, and maximize customer interactions.

Description

Chat commerce can drive higher engagement and greater convenience. We are the leaders in digital commerce transformation and customer engagement via mobile. We are a global leader in chat commerce for banks and telecommunications companies. This gives global consumer brands the ability to reach more than 90% of the world's population via mobile messaging and chat. With mobile engagement and payments via the top social chat platforms, we help brands remain relevant in a digitally changing world. Our deployments have positive ROI in as little 12 months. Today's customer experience is inconvenient, uninteresting, and provides little value to customers and brands. It is easier to reach customers and transact with them via chat commerce with Clickatell. This will make it easier for you to leave them satisfied after a great experience with your company.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Zapier Yes 
AdRem NetCrunch No 
Amazon Web Services (AWS) Yes 
Botbiz No 
Codeless Platforms Alerting Software No 
Copper Yes 
DojoExpert No 
Dovetail Software No 
FoodStorm No 
Growcer No 
Jira Service Management Yes 
JobDiva No 
Messagepoint No 
Slack Yes 
Solitics No 
TextDeliver No 
Twilio Yes 
Wavetec Appointment and Booking No 
Zendesk Yes 

Integrations

Zapier Yes 
AdRem NetCrunch Yes 
Amazon Web Services (AWS) No 
Botbiz Yes 
Codeless Platforms Alerting Software Yes 
Copper No 
DojoExpert Yes 
Dovetail Software Yes 
FoodStorm Yes 
Growcer Yes 
Jira Service Management No 
JobDiva Yes 
Messagepoint Yes 
Slack No 
Solitics Yes 
TextDeliver Yes 
Twilio No 
Wavetec Appointment and Booking Yes 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$30.00/month/user
Discounts on bulk packages. Customized pricing for Enterprise customers.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Ambit

Founded

2017

Country

New Zealand

Website

ambit.ai

Vendor Details

Company Name

Clickatell

Founded

2000

Country

South Africa

Website

www.clickatell.com

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare Yes 
For Sales Yes 
For eCommerce Yes 
Image Recognition Yes 
Machine Learning Yes 
Multi-Language Yes 
Natural Language Processing Yes 
Predictive Analytics Yes 
Process/Workflow Automation Yes 
Rules-Based Automation Yes 
Virtual Personal Assistant (VPA) Yes 

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos Yes 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration Yes 
Prediction Yes 
Ready-made Templates Yes 
Reporting / Analytics Yes 
Sentiment Analysis Yes 
Social Media Integration Yes 

Conversational AI

Code-free Development Yes 
Contextual Guidance No 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis No 
Virtual Assistant Yes 

Conversational Marketing

Appointment Scheduling No 
Audience Segmentation No 
Chatbot No 
Email Automation No 
Group Messaging No 
Human Handover No 
Lead Distribution No 
Lead Qualification No 
Mobile Messaging No 
Multi-Channel Communication No 
Product Recommendations No 
Video Chat No 

Customer Communications Management

Batch Communications No 
Chat / Messaging Yes 
Content Management No 
Email Distribution No 
Interactive Content Yes 
Multi-Channel Communications Yes 
On-Demand Communications Yes 
Personalization Yes 
Print Management No 
Template Management Yes 
Video Content No 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base Yes 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management No 
Ticket Management No 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form No 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Natural Language Processing

Co-Reference Resolution No 
In-Database Text Analytics Yes 
Named Entity Recognition Yes 
Natural Language Generation (NLG) Yes 
Open Source Integrations Yes 
Parsing Yes 
Part-of-Speech Tagging Yes 
Sentence Segmentation Yes 
Stemming/Lemmatization No 
Tokenization Yes 

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting Yes 
Offline Form No 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking No 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management No 
MMS No 
Mass Texting No 
Message Personalization No 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics No 
Scheduled Messaging No 
Shortcodes Yes 
Text-to-Win No 

Alternatives

Alternatives

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