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Description
HotSOS, developed by Amadeus Hospitality, is a software solution aimed at improving hotel management and enhancing guest experiences. It facilitates better communication and task coordination among hotel personnel, allowing for prompt attention to guest inquiries, maintenance problems, and cleaning services. Through the automation of service processes and the provision of immediate updates, HotSOS contributes to more efficient hotel operations, lowers operational expenses, and elevates the overall guest experience. Additionally, the software offers data-driven analytics that empower hotel managers to track key performance indicators and make strategic choices to refine service delivery. This comprehensive approach not only streamlines day-to-day activities but also fosters a culture of excellence within the hospitality industry.
Description
Learning to use this system is straightforward: from day one, you'll experience a boost in transformations and reservations, all visible through an impressive dashboard. Our comprehensive hotel management software streamlines your operations, enhancing the guest services you provide while simplifying tasks and maximizing your revenue. With HotelRace, you can efficiently manage quick check-ins and check-outs for both individual and group bookings with ease. This cloud-based hotel software seamlessly handles your online and offline reservations, regardless of their source, ensuring smooth operation from the front office. The hotel PMS automatically verifies guests' credit card details, which helps reduce the frequency of no-shows and cancellations. Additionally, HotelRace allows you to control data access and processes, assigning privileges based on user functions. It also optimizes your housekeeping operations, enabling you to deliver exceptional service to your guests. Ultimately, HotelRace elevates your hotel management experience, ensuring that every aspect of your business runs smoothly and efficiently.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Agoda
No
Amazon Web Services (AWS)
No
Booking.com
No
Expedia
No
Google Cloud Platform
No
Infrasys POS
Yes
Integrations
Agoda
Yes
Amazon Web Services (AWS)
Yes
Booking.com
Yes
Expedia
Yes
Google Cloud Platform
Yes
Infrasys POS
No
Pricing Details
$3 per month
Free Trial
No
Free Version
Yes
Pricing Details
$99.99 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Amadeus Hospitality
Founded
1987
Country
United States
Website
www.amadeus-hospitality.com/service-optimization-software/hotsos/
Vendor Details
Company Name
Hotel Race
Founded
2017
Country
United Kingdom
Website
hotelrace.com
Product Features
Product Features
Hospitality Property Management
Built-in Accounting
No
CRM
No
Catering
No
Employee Management
No
Extended Stay
No
Front Office Management
No
GDS / OTA Integration
No
Group Management
No
Guest Experience (GEM)
No
Housekeeping Management
No
Loyalty Program
No
Maintenance Management
No
Marketing Automation
No
Marketing Management
No
Multi-Property
No
Online Booking
No
Point of Sale (POS)
No
Reservations Management
No
Reviews Management
No
Single Property
No
Vacation Rental
No
