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ease
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design
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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Altek serves as the AI-driven inquiry conversion engine specifically designed for hotels. While many tools in this sector focus solely on responding to guest emails, Altek goes further by managing the underlying tasks necessary for those responses. The platform's AI email assistant stands out as its most popular feature, capable of interpreting guest emails in over 100 languages. It efficiently retrieves real-time availability, pricing, and reservation information from systems like Mews, Oracle OPERA Cloud, Visbook/BookVisit, or Infor HMS, while simultaneously drafting replies and executing operational tasks such as creating, modifying, or canceling reservations, logging guest notes, issuing payment links, and arranging restaurant tables or spa treatments—all from the same email conversation. This streamlined process allows front desk, booking, and central reservations teams to approve requests in approximately thirty seconds, a significant improvement compared to the usual 5 to 15 minutes spent navigating through multiple systems. Approval is set as the standard procedure rather than the maximum limit, with each type of action categorized as draft, approved, or auto-sent based on the property's specifications and risk assessment, all of which are meticulously tracked in an audit log. Furthermore, this sophisticated system ensures a more efficient workflow, enhancing overall guest satisfaction and operational efficiency.

Description

Airfive serves as an AI-powered assistant that streamlines your customer support email process, allowing you to concentrate on expanding and innovating your business. With its mail merge feature, you can easily send personalized emails to select groups of customers, effectively keeping them informed as distinct cohorts. The platform allows you to link multiple email accounts, consolidating all your support communications in one centralized location. When AI-generated responses come in, notifications will appear on your dashboard, giving you the option to either approve them manually or set them to send automatically to your clients. You can refine your AI responses by training them on existing emails, your knowledge base, or any other relevant information. Airfive presents a comprehensive set of features tailored to enhance your customer support capabilities, enabling your team to dedicate their efforts to high-value tasks while we take care of routine responsibilities. Furthermore, our advanced filtering system sorts emails by content and urgency, guaranteeing that the most critical responses are handled first, all with minimal oversight required. This efficiency not only improves response times but also enhances customer satisfaction significantly.

API Access

Has API

API Access

Has API

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Integrations

Gmail
HubSpot CRM
Microsoft Outlook
Notion
Stripe

Integrations

Gmail
HubSpot CRM
Microsoft Outlook
Notion
Stripe

Pricing Details

$399/month
Free Trial
Free Version

Pricing Details

$16 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Altek AI AS

Founded

2024

Country

Norway

Website

www.altek.ai/

Vendor Details

Company Name

airfive

Founded

2024

Country

United States

Website

airfive.com

Product Features

Product Features

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