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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Altek serves as the AI-driven inquiry conversion engine specifically designed for hotels. While many tools in this sector focus solely on responding to guest emails, Altek goes further by managing the underlying tasks necessary for those responses. The platform's AI email assistant stands out as its most popular feature, capable of interpreting guest emails in over 100 languages. It efficiently retrieves real-time availability, pricing, and reservation information from systems like Mews, Oracle OPERA Cloud, Visbook/BookVisit, or Infor HMS, while simultaneously drafting replies and executing operational tasks such as creating, modifying, or canceling reservations, logging guest notes, issuing payment links, and arranging restaurant tables or spa treatments—all from the same email conversation. This streamlined process allows front desk, booking, and central reservations teams to approve requests in approximately thirty seconds, a significant improvement compared to the usual 5 to 15 minutes spent navigating through multiple systems. Approval is set as the standard procedure rather than the maximum limit, with each type of action categorized as draft, approved, or auto-sent based on the property's specifications and risk assessment, all of which are meticulously tracked in an audit log. Furthermore, this sophisticated system ensures a more efficient workflow, enhancing overall guest satisfaction and operational efficiency.

Description

Yonder serves as a comprehensive guest engagement solution tailored for tour and activity providers. By integrating AI-driven voice and chat assistants with tools for review management and guest interaction, it empowers businesses to efficiently address inquiries, facilitate booking discussions, and maintain ongoing communication with customers. Operators can set up automated replies for frequently asked questions, direct guest requests appropriately, and deliver assistance across various digital platforms. Additionally, Yonder gathers and oversees customer reviews, aids in crafting responses to them, and provides teams with insights to gauge guest feedback effectively. The platform seamlessly integrates with reservation systems and communication services specific to tour operators, and is accessible via web, iOS, and Android applications. Catering to a wide range of tourism enterprises, from small operators to larger, multi-location teams, Yonder is designed to help manage guest inquiries and feedback both prior to and following a tour or activity, ensuring a cohesive experience for all customers involved. This makes it an invaluable asset for enhancing overall guest satisfaction and operational efficiency.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

No images available

Integrations

Checkfront No 
Facebook Messenger No 
FareHarbor No 
IBIS No 
Instagram No 
Peek Pro No 
Rezdy No 
The Flybook No 
Ventrata No 
WaveRez No 
WhatsApp No 
Xola No 
Zapier No 
Zaui No 

Integrations

Checkfront Yes 
Facebook Messenger Yes 
FareHarbor Yes 
IBIS Yes 
Instagram Yes 
Peek Pro Yes 
Rezdy Yes 
The Flybook Yes 
Ventrata Yes 
WaveRez Yes 
WhatsApp Yes 
Xola Yes 
Zapier Yes 
Zaui Yes 

Pricing Details

$399/month
Free Trial Yes 
Free Version No 

Pricing Details

$75/month
Reviews Essentials is $75/month for up to 100 review requests per month. Higher monthly tiers are $125 for up to 500 requests, $165 for up to 1,000, and $215 for up to 2,000; enterprise pricing is custom. Discounted annual billing is available. The listed starting plan is not priced per user.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Altek AI AS

Founded

2024

Country

Norway

Website

www.altek.ai/

Vendor Details

Company Name

TOMIS Holdings

Founded

2017

Country

United States

Website

www.yonderhq.com

Product Features

Product Features

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Alternatives

No Alternatives
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