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Description
Altek serves as the AI-driven inquiry conversion engine specifically designed for hotels. While many tools in this sector focus solely on responding to guest emails, Altek goes further by managing the underlying tasks necessary for those responses.
The platform's AI email assistant stands out as its most popular feature, capable of interpreting guest emails in over 100 languages. It efficiently retrieves real-time availability, pricing, and reservation information from systems like Mews, Oracle OPERA Cloud, Visbook/BookVisit, or Infor HMS, while simultaneously drafting replies and executing operational tasks such as creating, modifying, or canceling reservations, logging guest notes, issuing payment links, and arranging restaurant tables or spa treatments—all from the same email conversation.
This streamlined process allows front desk, booking, and central reservations teams to approve requests in approximately thirty seconds, a significant improvement compared to the usual 5 to 15 minutes spent navigating through multiple systems. Approval is set as the standard procedure rather than the maximum limit, with each type of action categorized as draft, approved, or auto-sent based on the property's specifications and risk assessment, all of which are meticulously tracked in an audit log. Furthermore, this sophisticated system ensures a more efficient workflow, enhancing overall guest satisfaction and operational efficiency.
Description
Yonder serves as a comprehensive guest engagement solution tailored for tour and activity providers. By integrating AI-driven voice and chat assistants with tools for review management and guest interaction, it empowers businesses to efficiently address inquiries, facilitate booking discussions, and maintain ongoing communication with customers. Operators can set up automated replies for frequently asked questions, direct guest requests appropriately, and deliver assistance across various digital platforms. Additionally, Yonder gathers and oversees customer reviews, aids in crafting responses to them, and provides teams with insights to gauge guest feedback effectively. The platform seamlessly integrates with reservation systems and communication services specific to tour operators, and is accessible via web, iOS, and Android applications. Catering to a wide range of tourism enterprises, from small operators to larger, multi-location teams, Yonder is designed to help manage guest inquiries and feedback both prior to and following a tour or activity, ensuring a cohesive experience for all customers involved. This makes it an invaluable asset for enhancing overall guest satisfaction and operational efficiency.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
Checkfront
No
Facebook Messenger
No
FareHarbor
No
IBIS
No
Instagram
No
Peek Pro
No
Rezdy
No
The Flybook
No
Ventrata
No
WaveRez
No
Integrations
Checkfront
Yes
Facebook Messenger
Yes
FareHarbor
Yes
IBIS
Yes
Instagram
Yes
Peek Pro
Yes
Rezdy
Yes
The Flybook
Yes
Ventrata
Yes
WaveRez
Yes
Pricing Details
$399/month
Free Trial
Yes
Free Version
No
Pricing Details
$75/month
Reviews Essentials is $75/month for up to 100 review requests per month. Higher monthly tiers are $125 for up to 500 requests, $165 for up to 1,000, and $215 for up to 2,000; enterprise pricing is custom. Discounted annual billing is available. The listed starting plan is not priced per user.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Altek AI AS
Founded
2024
Country
Norway
Website
www.altek.ai/
Vendor Details
Company Name
TOMIS Holdings
Founded
2017
Country
United States
Website
www.yonderhq.com
Product Features
Product Features
Alternatives
Alternatives
No Alternatives