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Description
Altek serves as the AI-driven inquiry conversion engine specifically designed for hotels. While many tools in this sector focus solely on responding to guest emails, Altek goes further by managing the underlying tasks necessary for those responses.
The platform's AI email assistant stands out as its most popular feature, capable of interpreting guest emails in over 100 languages. It efficiently retrieves real-time availability, pricing, and reservation information from systems like Mews, Oracle OPERA Cloud, Visbook/BookVisit, or Infor HMS, while simultaneously drafting replies and executing operational tasks such as creating, modifying, or canceling reservations, logging guest notes, issuing payment links, and arranging restaurant tables or spa treatments—all from the same email conversation.
This streamlined process allows front desk, booking, and central reservations teams to approve requests in approximately thirty seconds, a significant improvement compared to the usual 5 to 15 minutes spent navigating through multiple systems. Approval is set as the standard procedure rather than the maximum limit, with each type of action categorized as draft, approved, or auto-sent based on the property's specifications and risk assessment, all of which are meticulously tracked in an audit log. Furthermore, this sophisticated system ensures a more efficient workflow, enhancing overall guest satisfaction and operational efficiency.
Description
The software known as the Inn System has proven to be a game-changer for our hotel, streamlining operations, resolving cash management issues, and enhancing staff morale, all while prioritizing guest satisfaction. This Windows-based graphical point-and-click system incorporates a wide array of property management features, such as handling reservations, check-ins, front desk operations, check-outs, night audits, housekeeping tasks, property maintenance, and guest history records. It also includes tools for general management, a back-office interface, and a credit card processing system, allowing for automated email confirmations of reservations. Additionally, it connects seamlessly with internet reservation platforms, enables scanning of driver's licenses, and processes credit cards through an online gateway. The system automatically posts phone calls to guest folios and can export data to QuickBooks for accounting purposes. Owners and hotel managers can remotely access the hotel’s computer from their home offices, and the software offers customizable, professional-grade color forms that feature the hotel’s logo, name, address, phone number, and website. With all its capabilities, the Inn System not only enhances efficiency but also contributes to creating a more personalized experience for our guests.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
$399/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Altek AI AS
Founded
2024
Country
Norway
Website
www.altek.ai/
Vendor Details
Company Name
Twenty-First Century
Country
United States
Website
www.21stcenturycompany.com
Product Features
Product Features
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental