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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Altek serves as the AI-driven inquiry conversion engine specifically designed for hotels. While many tools in this sector focus solely on responding to guest emails, Altek goes further by managing the underlying tasks necessary for those responses. The platform's AI email assistant stands out as its most popular feature, capable of interpreting guest emails in over 100 languages. It efficiently retrieves real-time availability, pricing, and reservation information from systems like Mews, Oracle OPERA Cloud, Visbook/BookVisit, or Infor HMS, while simultaneously drafting replies and executing operational tasks such as creating, modifying, or canceling reservations, logging guest notes, issuing payment links, and arranging restaurant tables or spa treatments—all from the same email conversation. This streamlined process allows front desk, booking, and central reservations teams to approve requests in approximately thirty seconds, a significant improvement compared to the usual 5 to 15 minutes spent navigating through multiple systems. Approval is set as the standard procedure rather than the maximum limit, with each type of action categorized as draft, approved, or auto-sent based on the property's specifications and risk assessment, all of which are meticulously tracked in an audit log. Furthermore, this sophisticated system ensures a more efficient workflow, enhancing overall guest satisfaction and operational efficiency.

Description

SuppFlow serves as an AI-driven email assistant designed for customer support, enabling automatic responses to incoming support inquiries without requiring human intervention. This intelligent system learns from your website, product catalog, and help resources to deliver precise, brand-consistent answers for ecommerce platforms, Shopify stores, and SaaS companies. The automated email support encompasses: - Real-time order tracking notifications that provide shipment updates directly sourced from your store. - Automated responses for return and refund requests, including the generation of return labels and confirmation of refund timelines. - Proactive shipping delay alerts that keep customers informed without the need for manual follow-ups. - Assistance with billing and subscription inquiries, such as resolving duplicate charges and managing cancellations. - Answers to product-related questions and recommendations regarding specifications, availability, and compatibility. - Support for SaaS technical issues, offering troubleshooting assistance, feature guidance, and help with API and integration queries. - Instant solutions for password resets and account access problems, enabling customers to serve themselves efficiently. This comprehensive approach ensures a seamless customer experience while reducing the workload on support teams.

API Access

Has API

API Access

Has API

Screenshots View All

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Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

$399/month
Free Trial
Free Version

Pricing Details

$0
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Altek AI AS

Founded

2024

Country

Norway

Website

www.altek.ai/

Vendor Details

Company Name

SuppFlow

Founded

2026

Country

United States

Website

suppflow.com

Product Features

Product Features

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