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Description
Altek serves as the AI-driven inquiry conversion engine specifically designed for hotels. While many tools in this sector focus solely on responding to guest emails, Altek goes further by managing the underlying tasks necessary for those responses.
The platform's AI email assistant stands out as its most popular feature, capable of interpreting guest emails in over 100 languages. It efficiently retrieves real-time availability, pricing, and reservation information from systems like Mews, Oracle OPERA Cloud, Visbook/BookVisit, or Infor HMS, while simultaneously drafting replies and executing operational tasks such as creating, modifying, or canceling reservations, logging guest notes, issuing payment links, and arranging restaurant tables or spa treatments—all from the same email conversation.
This streamlined process allows front desk, booking, and central reservations teams to approve requests in approximately thirty seconds, a significant improvement compared to the usual 5 to 15 minutes spent navigating through multiple systems. Approval is set as the standard procedure rather than the maximum limit, with each type of action categorized as draft, approved, or auto-sent based on the property's specifications and risk assessment, all of which are meticulously tracked in an audit log. Furthermore, this sophisticated system ensures a more efficient workflow, enhancing overall guest satisfaction and operational efficiency.
Description
An all-encompassing front office system, complete restaurant point of sale, and an extensive back office solution. This system efficiently manages both group and individual bookings, offers centralized reservations, supports multiple properties, and maintains comprehensive guest history along with traces and comments. It also accommodates travel agent contracts and rate codes, enables e-reservations, and allows tour operators to directly enter e-rooming lists via a web interface. The system features automatic routing, allotments, committed reservations, and provides analysis of market segments and sources of business, all while maintaining a thorough audit trail. It delivers a wealth of information across operational, analytical, financial, and managerial domains. Additionally, the solution allows for the automated execution of customized web reports, which can be scheduled for distribution via email to pre-defined lists. With full interactive guest history and detailed room history tracking, this system ensures comprehensive oversight of all transactions and interactions. Ultimately, it enhances operational efficiency and improves customer relationship management.
API Access
Has API
API Access
Has API
Screenshots View All
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Integrations
No details available.
Integrations
No details available.
Pricing Details
$399/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Altek AI AS
Founded
2024
Country
Norway
Website
www.altek.ai/
Vendor Details
Company Name
Comsys Software
Founded
1984
Country
Egypt
Website
www.comsyssoftware.com/index.php/solutions/ultra