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ease
features
design
support

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Description

Alloy serves as an advanced decision-making platform tailored for banks and fintech firms, enabling the automation of their decision processes, enhancing the approval rates for reliable customers, and effectively combating fraud. Acting as your central hub for identity management, Alloy addresses your compliance and fraud prevention requirements. Through a single-API solution, it links you to essential data that provides insights into customer behaviors from the moment they onboard and throughout their journey. This results in a higher volume of automated decisions, improved conversion rates, and reduced instances of fraud, all while ensuring your customers enjoy an exceptional experience. By facilitating a swift and straightforward online account creation process, you can boost conversions, minimize manual reviews, and guard against fraudulent activities, all while adhering to KYC and AML regulations. Additionally, real-time monitoring of transactions empowers you to combat fraud effectively, giving you a clearer view of your customers' associated risks and needs. Tailored rules enable you to identify genuinely risky behaviors while significantly decreasing the occurrence of false positives. This comprehensive approach not only strengthens your security measures but also enhances customer satisfaction and trust.

Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Ally Invest
Amazon Connect
Amazon Web Services (AWS)
Berbix
Brex
Gemini
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Marqeta
Ramp
Sila
Verizon Cloud

Integrations

Ally Invest
Amazon Connect
Amazon Web Services (AWS)
Berbix
Brex
Gemini
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Marqeta
Ramp
Sila
Verizon Cloud

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Alloy

Country

United States

Website

www.alloy.com

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

Product Features

Financial Risk Management

Compliance Management
Credit Risk Management
For Hedge Funds
Liquidity Analysis
Loan Portfolio Management
Market Risk Management
Operational Risk Management
Portfolio Management
Portfolio Modeling
Risk Analytics Benchmarks
Stress Tests
Value At Risk Calculation

KYC

Alternatives

Alternatives

FOCAL Reviews

FOCAL

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