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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Alliance Phones specializes in providing Hosted VOIP Systems tailored specifically for small and medium-sized enterprises. We have a deep understanding of our clients' needs, which allows us to deliver exceptional service. Our focus is strictly on business clients, ensuring that our customer support team is fully committed to resolving any issues that arise. Unlike many competitors who simply resell third-party solutions, we take pride in owning our technology, enabling us to effectively troubleshoot a wide range of problems. This ownership empowers us to consistently maintain and enhance our systems, delivering reliable updates and improvements. Our extensive feature set includes caller ID management, inbound call control, call forwarding options, extension transferring, and various other essential functionalities such as online fax and custom greetings. We also offer advanced capabilities like call routing, direct inward dialing, and paging to ensure that our clients have all the tools they need for efficient communication. Whether it’s managing call hold or providing a dial-by-name directory, our comprehensive solutions are designed to support your business's unique requirements.

Description

Call Box offers an all-encompassing solution for telephone communications that streamlines interactions and minimizes call handling inefficiencies. Say goodbye to outdated hardware systems that are complex to set up and costly to upkeep. With Call Box's adaptable and dependable VoIP system, you can swiftly implement changes as needed. By employing a distinctive blend of human assessments and machine learning, you can identify and rectify weaknesses in your phone operations. Foster a culture of accountability around phone usage through ongoing feedback mechanisms that can influence the outcome of a call during its course. Call Box ensures an exceptional caller experience with tailored call routing, specific time conditions, custom auto attendants, personalized voicemail greetings, and much more. As incoming calls are received, Call Box equips your agents with vital information such as customer history, lead source data, and performance metrics. Additionally, by analyzing prior interactions and predicting agent success, Call Box efficiently directs callers to the most appropriate destination. This innovative approach not only enhances communication but also empowers businesses with the tools needed to improve their overall telephony strategy.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$19.97 per user per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Alliance Phones

Founded

2012

Country

United States

Website

www.alliancephones.com

Vendor Details

Company Name

Call Box

Founded

1988

Country

United States

Website

www.callbox.com

Product Features

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Product Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Alternatives

Alternatives