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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Dealing with customers can be challenging, but Akita simplifies the process by serving as a centralized hub for all your customer information, activities, and performance metrics. Experience the benefits of an engaged, healthy, and expanding customer base by giving us a try. With Akita, you can establish limitless alerts for your customers, allowing you to promptly address any risks of churn or opportunities for upselling. Additionally, Akita empowers you to form robust customer segments, which enables you to customize your Customer Success strategies to cater to the distinct needs of each client. You can initiate automated workflows based on customer behaviors or specific attributes, and seamlessly create tasks and send communications right from your email inbox. By automating your Customer Success processes, you can free up valuable time to focus on more impactful tasks. The Customer Success planner offered by Akita facilitates the creation, scheduling, and management of your tasks through a streamlined interface, enhancing your daily operations. Moreover, Akita stands out in the market with its advanced Customer Health Scoring, providing you with quick insights into the status of each customer, ensuring you are always informed and proactive in your approach. Ultimately, Akita is designed to enhance your customer relationship management significantly.

Description

UserIQ was founded in 2014 to help businesses realize the full benefits of customer success. It provides teams with the product intelligence and customer insights needed to fight churn and grow their account. It also aligns the business around the users' needs. UserIQ empowers CS departments to focus on users' goals and allows them to be a part of all departments. Our platform makes customer success a business mindset and not a function.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Basecamp
Brevo
Capsule
Cheddar
FreeAgent
Freshdesk
Insightly
Intercom
Jotform
Mailchimp
Mailchimp Transactional Email (Mandrill)
Mailgun
Mailjet
Pipedrive
SatisMeter
Smartsheet
SurveyMonkey Enterprise
Xero
Zendesk
Zoho Books

Integrations

Basecamp
Brevo
Capsule
Cheddar
FreeAgent
Freshdesk
Insightly
Intercom
Jotform
Mailchimp
Mailchimp Transactional Email (Mandrill)
Mailgun
Mailjet
Pipedrive
SatisMeter
Smartsheet
SurveyMonkey Enterprise
Xero
Zendesk
Zoho Books

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Akita

Founded

2014

Country

Ireland

Website

www.akitaapp.com

Vendor Details

Company Name

UserIQ

Founded

2014

Country

United States

Website

www.useriq.com

Product Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Product Analytics

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

SaaS Management

License Management
Onboarding
Renewal Management
SaaS Operations Management
Shadow IT Detection
Spend Management
Subscription Management
Usage Tracking / Analytics
Vendor Management

Alternatives

Alternatives

Freshsuccess Reviews

Freshsuccess

Freshworks