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features
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support

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Description

Sellers can enhance their opportunities through in-call coaching and guidance after the call, allowing them to provide customers with immediate answers. By strengthening the process of deep discovery, value messaging, and sales techniques during each interaction, reps are better equipped to address customer inquiries on the spot. With Aircover, the platform automatically identifies customer priorities, prepares email follow-ups, transcribes notes from meetings, and generates scorecards for representatives. This leads to greater consistency among all salespersons and reduces the length of sales cycles. Aircover AI ensures that every representative can promptly respond to any customer question, reinforcing both discovery and the sales process effectively. Furthermore, it helps identify crucial business initiatives and ensures that the right messaging is delivered at the ideal moment. The platform not only shortens onboarding time but also boosts representative efficiency, enables new hires to advance conversations effectively, maintains consistent messaging, and provides coaching without the need for call attendance or reviewing recordings. By utilizing these tools, companies can significantly improve their sales performance overall.

Description

Enhance your contact center with AI-driven business intelligence that reveals significant opportunities to boost both customer service effectiveness and overall customer satisfaction. Our Customer Experience Management (CXM) platform empowers you to track both digital and voice interactions in real time, providing your team with practical insights to enhance crucial performance indicators. Augment CXM systematically analyzes conversations to identify customer intents, discussed products, and the results of each interaction, offering you comprehensive insights into every aspect of customer communication. Have you ever faced a surge of unexpected customer inquiries? Augment CXM identifies these sudden spikes in discussions and notifies your team to respond proactively before the situation escalates. Additionally, you can quickly determine whether specific agents are contributing to issues within your contact center and provide them with targeted coaching to enhance their customer interaction skills, ultimately leading to a more proficient team and a more satisfying customer experience. With these capabilities, your contact center can not only react to challenges but also anticipate and adapt to customer needs effectively.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Amazon Connect No 
Genesys Cloud CX No 
Google Calendar Yes 
Google Meet Yes 
Highspot Yes 
Microsoft Outlook Yes 
Microsoft Teams Yes 
Oracle Cloud Infrastructure No 
Outreach Yes 
Salesloft Yes 
Twilio Yes 
Zendesk No 
Zoom Yes 

Integrations

Salesforce Yes 
Amazon Connect Yes 
Genesys Cloud CX Yes 
Google Calendar No 
Google Meet No 
Highspot No 
Microsoft Outlook No 
Microsoft Teams No 
Oracle Cloud Infrastructure Yes 
Outreach No 
Salesloft No 
Twilio No 
Zendesk Yes 
Zoom No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Aircover

Founded

2021

Country

United States

Website

www.aircover.ai/

Vendor Details

Company Name

Augment CXM

Founded

2016

Country

United States

Website

www.augmentcxm.com

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Alternatives

Alternatives

Heyday AI Reviews

Heyday AI

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