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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Aidan serves as an innovative platform designed to develop AI-driven employees capable of managing live customer calls on a large scale, employing real-time browser engagement and advanced computer vision technology. It integrates a constantly evolving context graph that encompasses a company’s products and optimal communication strategies with the capability to manipulate software during interactions. By utilizing real-time computing, Aidan can actively showcase workflows rather than merely explaining them, and its vision system enables a pixel-level guided experience for customers as they navigate the product. Organizations can enhance Aidan’s functionality by sharing recordings of their top sales conversations, insights from internal specialists, and promotional content, allowing them to modify its appearance, tone, and behavior to align with their brand identity. Furthermore, Aidan has the ability to initiate product demonstrations and qualification processes without requiring additional integrations, gradually increasing its expertise as it encounters more customer interactions, thus enriching its context graph continuously. This ongoing evolution fosters a more personalized and effective customer experience over time.

Description

Cognigy.AI is an enterprise-grade conversational AI platform designed to automate customer interactions across various channels, including voice and chat. Leveraging advanced natural language understanding (NLU) and large language models (LLMs), it enables businesses to create intelligent AI agents capable of delivering personalized, human-like conversations. The platform offers robust integration capabilities, allowing seamless connectivity with existing contact center and CRM systems to enhance customer experience orchestration. With features like Agentic AI, Cognigy.AI introduces autonomous, goal-oriented agents that can think, adapt, and collaborate with both AI and human agents, navigating complex queries with flexibility and precision. This comprehensive solution empowers organizations to streamline customer service operations, improve engagement, and achieve higher efficiency in handling customer inquiries.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

8x8 Contact Center
Amazon Connect
Azure AI Bot Service
Confluence
DeepL
Dialogflow
Dimension Labs
Elasticsearch
Genesys Cloud CX
Genesys Cloud EX
HubSpot CRM
Microsoft Azure
NiCE CXone Mpower
OpenAI
Operata
Slack
Sunshine Conversations
UiPath
Zendesk
monday AI work platform

Integrations

8x8 Contact Center
Amazon Connect
Azure AI Bot Service
Confluence
DeepL
Dialogflow
Dimension Labs
Elasticsearch
Genesys Cloud CX
Genesys Cloud EX
HubSpot CRM
Microsoft Azure
NiCE CXone Mpower
OpenAI
Operata
Slack
Sunshine Conversations
UiPath
Zendesk
monday AI work platform

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

Volume based pricing
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Sable

Country

United States

Website

withsable.com

Vendor Details

Company Name

NiCE Cognigy

Country

Germany / United States

Website

www.cognigy.com

Product Features

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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