Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

We offer cloud-based business management solutions designed to enhance the efficiency and effectiveness of your operations as your business grows. With affordable internet access, entrepreneurs can take advantage of these solutions without breaking the bank. Instead of investing heavily in enterprise software, hardware, and technical staff, small, micro, and mini businesses can benefit from cost-effective cloud-based IT solutions that charge on a per-user basis. There’s no need to pay for features that may not be relevant to you right now; you only pay for what you actually use to run your business. When your team is ready, you can easily upgrade to more features in the future. Our management information system (MIS) reports provide valuable insights that support informed decision-making through thorough data analysis. With our analytical tools and reports, you can consistently make informed choices, and you can access your data with just a click at any time, ensuring you have the information you need at your fingertips. This flexibility allows you to adapt your business strategy as necessary, making it easier to respond to changing market conditions.

Description

Focus Telecom provides a cloud-based solution designed to streamline communication pathways between clients and business operators across various sectors. This platform can be accessed conveniently through a web browser without the need for additional specialized hardware. Additionally, Focus Telecom boasts a comprehensive suite of features tailored for both inbound and outbound call centers, including sophisticated IVRs, call recording capabilities, integration with Customer Relationship Management (CRM) systems, remote agent oversight, and support for multiple communication channels, among a host of other functionalities. Their user-friendly interface makes it easy for businesses to enhance their communication strategies efficiently.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Magento
Microsoft Dynamics 365
SALESmanago
Salesforce
Shopify
Sugar Sell

Integrations

Magento
Microsoft Dynamics 365
SALESmanago
Salesforce
Shopify
Sugar Sell

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$15.00/month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ACS

Country

India

Website

www.ahimsacloud.com

Vendor Details

Company Name

Focus Telecom

Founded

2008

Country

Poland

Website

www.focustelecom.pl/en

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Alternatives

Alternatives

AMS Reviews

AMS

Fusion Software Development
eyecall Reviews

eyecall

eyecall.de
astTECS Reviews

astTECS

*astTECS
App Data Room  Reviews

App Data Room

App Data Room