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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Agnost AI serves as a comprehensive analytics tool for conversational agents, enabling teams to identify silent failures that may drive users away before they even realize it. By analyzing each conversation and its associated data, the platform highlights areas where the agent underperforms, user frustration occurs, inquiries are made, and points of potential churn emerge. It organizes thousands of interactions into identifiable issues and objectives, prioritizing them by their impact and connecting them to the specific conversations and data that reveal these trends. The system is adept at identifying hallucinations, unmet promises, quality concerns, policy breaches, compliance issues, increasing user friction, and instances where technical data suggests success despite a lack of satisfactory user outcomes. Rather than merely providing dashboards, Agnost AI focuses on pinpointing the most significant fixes, offering supporting evidence, suggesting necessary modifications, and outlining evaluations required to implement improvements effectively. Additionally, it can produce self-improvement recommendations and initiate pull requests for modifications to system prompts, agent interfaces, and more, ensuring continuous enhancement of conversational experiences. Through these capabilities, Agnost AI empowers teams to transform insights into actionable strategies that enhance user satisfaction and retention.

Description

SentiSum harnesses the power of machine learning to meticulously categorize and tag various customer communication channels with unmatched precision. By utilizing our customizable insights dashboard, you can transform your customer's feedback into actionable and readily available information. SentiSum is engineered with machine-learning-driven natural language processing to ensure a high level of accuracy in understanding and tagging customer interactions. You can rely on the tags generated by SentiSum to support significant strategic transformations within your organization. Gain detailed, actionable insights from customer discussions, enabling you to route and prioritize support tickets based on their sentiment and subject matter. With SentiSum, you can analyze the topics and sentiments of all CSAT and NPS surveys, ensuring comprehensive coverage. Moreover, it can automatically convert negative reviews or social media comments into actionable tickets. SentiSum not only enhances the accuracy and detail of your ticket tags but also translates those tags into easily accessible insights. This capability empowers you to substantiate new initiatives with solid quantitative evidence, increasing the likelihood of making a positive impact on customer experiences. Furthermore, by automating the tagging process, SentiSum streamlines contact reporting for greater efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

BannerBuzz
CardBoard
Corgi
Dixa
Exa
Freshdesk
Google Cloud Platform
Google Play
Gorgias
Intercom
Lindy
Orchid
Slack
Supermemory
SurveyMonkey Apply
Tripadvisor
Trustpilot
Zendesk
Zonka Feedback

Integrations

BannerBuzz
CardBoard
Corgi
Dixa
Exa
Freshdesk
Google Cloud Platform
Google Play
Gorgias
Intercom
Lindy
Orchid
Slack
Supermemory
SurveyMonkey Apply
Tripadvisor
Trustpilot
Zendesk
Zonka Feedback

Pricing Details

$49 per month
Free Trial
Free Version

Pricing Details

$3000 per month
Every SentiSum plan gives you AI-powered insights into customer conversations.

As you move up, the platform evolves from understanding what’s happening to powering how your organization responds.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Agnost AI

Country

United States

Website

agnost.ai/

Vendor Details

Company Name

SentiSum

Country

United Kingdom

Website

www.sentisum.com

Product Features

Product Analytics

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Alternatives

Alternatives

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