Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Collaborating with Agents enhances customer success for businesses. You can create and tailor autonomous AI agents to provide round-the-clock assistance to both your staff and clientele. An Agentforce Agent functions as a proactive application, delivering specialized, always-available support for employees or customers, and is armed with the essential knowledge to perform tasks relevant to their designated roles. Agentforce Service Agents autonomously interact with customers through various channels at any time, utilizing natural language for communication. They swiftly and accurately resolve inquiries, as their responses are based on reliable data. You can set up your Service Agent in mere minutes with pre-existing templates or customize it rapidly using low-code solutions. Additionally, you can establish clear security protocols and determine when to escalate issues to human representatives seamlessly. Meanwhile, Agentforce SDRs automatically respond to inquiries about products, manage tasks, and schedule meetings for sales teams. They operate with precision, ensuring that their answers are firmly rooted in your business’s data, thereby enhancing operational efficiency. This innovative approach not only streamlines processes but also empowers employees to focus on more complex tasks that require human insight.

Description

Supbotive is an innovative customer support automation platform that leverages AI technology to assist businesses in managing repetitive inquiries through channels such as WhatsApp, Telegram, and website chat. It empowers companies to customize a chatbot utilizing their own information repository, which encompasses FAQs, policies, product specifications, service instructions, return and refund guidelines, as well as internal support protocols. The intelligent chatbot interprets customer intent and delivers immediate, consistent responses based on verified business documentation. In situations involving complex, sensitive, or ambiguous questions, Supbotive employs a sophisticated escalation system to seamlessly hand over the conversation to a human agent, ensuring that customers do not have to repeat their concerns. By implementing Supbotive, organizations can significantly lessen the burden on support teams, enhance response times, ensure the accuracy of answers, and enable support staff to engage in more valuable interactions with customers, ultimately leading to improved customer satisfaction. Enhanced efficiency in customer support processes fosters a more productive environment for both customers and support teams alike.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Aircall Yes 
Aurascape Yes 
ClickLearn Yes 
CollectXpert Yes 
DDS Yes 
Gearset Yes 
LaunchBrightly Yes 
OpenFundraise Yes 
Outdoo AI Yes 
Propel Yes 
SalesWings Yes 
Salesforce Yes 
Salesforce AgentExchange Yes 
Salesforce Agentforce Commerce Yes 
Salesforce Agentforce Health Yes 
Salesforce Agentforce Life Sciences Yes 
Salesforce Marketing Cloud Account Engagement Yes 
Salesforce Marketing Cloud Personalization Yes 
SearchUnify Yes 
Slack Yes 

Integrations

Aircall No 
Aurascape No 
ClickLearn No 
CollectXpert No 
DDS No 
Gearset No 
LaunchBrightly No 
OpenFundraise No 
Outdoo AI No 
Propel No 
SalesWings No 
Salesforce No 
Salesforce AgentExchange No 
Salesforce Agentforce Commerce No 
Salesforce Agentforce Health No 
Salesforce Agentforce Life Sciences No 
Salesforce Marketing Cloud Account Engagement No 
Salesforce Marketing Cloud Personalization No 
SearchUnify No 
Slack No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

£30/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/agentforce/

Vendor Details

Company Name

Absoluit

Founded

2016

Country

Norway

Website

supbotive.com

Product Features

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

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