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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Aforza provides an extensive range of cloud and mobile applications tailored for Consumer Packaged Goods (CPG) companies, aimed at improving profitability across diverse roles, markets, categories, and channels. Utilizing the robust infrastructures of Salesforce and Google Cloud, Aforza ensures ongoing innovation through three annual releases, which prioritize scalability and security for larger enterprises. The platform effectively bridges the gap between planning and execution, enhancing profitability with features that include trade promotion management, revenue growth management, key account management, retail execution, distributor management, telesales, B2B commerce, photo automation, and analytics & insights. Additionally, Aforza introduces Vertical AI, known as Ava, which acts as a commercial excellence coach, enhancing team productivity and facilitating more informed decision-making across various scenarios. The platform's extensibility also supports customization to cater to specific business requirements, enabling projects to be completed 30% faster while demanding 50% less effort. With such capabilities, Aforza positions itself as a key player in driving efficiency and growth within the CPG sector.

Description

Manage orders via various channels including websites, telesales, EPOS systems, trade counters, and ecommerce platforms for both retail and trade clients. Telesales play an essential role in any direct sales operation, addressing customer inquiries, resolving complaints, and processing orders efficiently. Cyrane provides extensive tools designed to empower telesales and customer service representatives to manage every facet of customer service and order management seamlessly. Features such as trade account and retail pricing, integration of promotional offers and media codes, customer notes, reminders, gift messages, and product personalization are all incorporated. The automatic stock allocation system safeguards against overselling by providing full visibility of stock levels and allows for manual stock allocation when necessary, thereby enhancing flexibility in the order fulfillment process and enabling adjustments to address customer service challenges. Additionally, this comprehensive approach ensures that customer satisfaction remains a top priority throughout the order management system.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Cloud Platform Yes 
Salesforce Yes 

Integrations

Google Cloud Platform No 
Salesforce No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$675 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Aforza

Founded

2019

Country

United States

Website

aforza.com

Vendor Details

Company Name

Cyrane Systems

Website

www.cyranesystems.com

Product Features

CPG

Customer Management No 
Electronic Data Interchange No 
Financial Accounting No 
Forecast / Demand Planning No 
Inventory Management No 
Lot Tracking No 
Pricing Management No 
Shopper Marketing No 
Trade Promotion No 

Product Features

Order Management

Back Order Management Yes 
Catalog Management Yes 
Inventory Management Yes 
Order Entry Yes 
Order Fulfillment Yes 
Order Tracking Yes 
Recurring Orders Yes 
Returns Management No 
Shipping Management Yes 
Special Order Management Yes 

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