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Description
Information holds immense power. In the contemporary, fast-moving environment, having access to real-time data is crucial for ensuring customer satisfaction. Wabtec’s Advanced Customer Information System (A-CIS) leverages real-time data and predictive analytics to keep rail passengers updated on the latest service statuses, thereby improving their overall transit experience.
The user-friendly web-based graphical interface for operators includes features such as scheduled notifications, proximity alerts, and arrival updates, as well as ad hoc audio and visual messages. It also supports live audio announcements, text-to-speech integration, customizable message templates, and macros, alongside an API-driven message management system. Additionally, a mobile interface enables operators to make announcements remotely or on-site.
Furthermore, Wabtec’s A-CIS is designed to monitor critical components such as servers, station control units, and audio/visual systems for any failures, ensuring that operators and maintenance teams are promptly alerted. This includes oversight of essential equipment like Servers, Station Control Units, Serial and IP displays, connected audio devices including DSPs and amplifiers, as well as integrated subsystems. By maintaining constant vigilance over these systems, the A-CIS enhances the reliability and effectiveness of transit operations.
Description
Once you've experienced a tailored demonstration and made your purchase of the software, you will receive comprehensive, hands-on training along with ongoing support from our dedicated team, ensuring a smooth transition to our platform. You can begin scheduling rides through the Ecolane system, allowing you to better serve a larger customer base with enhanced effectiveness. With access to business intelligence and real-time data, you will have the tools necessary to eliminate silos within your organization, thus boosting operational efficiency and empowering you to make well-informed decisions for your community. Ecolane’s software offers an array of robust, platform-agnostic tools and services designed for the management, monitoring, and evaluation of system and employee performance as it happens. We empower your team with cutting-edge technology while providing the essential training and support needed to fully harness its capabilities. Our commitment at Ecolane is to deliver software and support services that not only meet your needs but also lead to an immediate enhancement in productivity and operational success. Additionally, our focus on continuous improvement ensures that your agency can adapt and thrive in an ever-evolving landscape of transportation services.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
NovusMED
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Wabtec
Founded
1869
Country
United States
Website
www.wabteccorp.com/digital-intelligence/signaling-and-train-control/information-management/advanced-customer-information-system-a-cis
Vendor Details
Company Name
Ecolane
Founded
2002
Country
United States
Website
www.ecolane.com
Product Features
Public Transportation
Billing & Invoicing
Dispatch Management
Driver Data
Driver Logs
Fixed Route Management
Mileage Tracking
Multiple Route Support
Paratransit Management
Routing
Scheduling
Product Features
Public Transportation
Billing & Invoicing
Dispatch Management
Driver Data
Driver Logs
Fixed Route Management
Mileage Tracking
Multiple Route Support
Paratransit Management
Routing
Scheduling