Best Public Transportation Software of 2024

Find and compare the best Public Transportation software in 2024

Use the comparison tool below to compare the top Public Transportation software on the market. You can filter results by user reviews, pricing, features, platform, region, support options, integrations, and more.

  • 1
    TripMaster Reviews
    Top Pick

    TripMaster

    CTS Software

    $100 per month
    112 Ratings
    See Software
    Learn More
    Industry-leading NEMT & Paratransit Scheduling & Distribution Software. TripMaster offers cost-effective, efficient paratransit management software, including demand-response and NEMT. Supporting paratransit and NEMT operations using user-friendly solutions TripMaster was founded by its customers. It's a full-service transit solution that includes modules for: Automated Scheduling, Powerful custom Reporting, Integrated Voice Response, Mobile Solutions and an automated vehicle locator. CTS Software provides complete auditing support, cost control, manpower, vehicle resource management and route management. It also offers statistical reporting, computer-assisted schedule, electronic billing and many other features. We offer a 90-day money-back guarantee. After a live demonstration of TripMaster, we will set up your database and work closely with you to train your staff.
  • 2
    Fleetable Reviews
    Top Pick

    Fleetable

    Fleetable

    $6 per Vehicle Per Month
    8 Ratings
    This simple and powerful tool makes fleet operations easy, manageable, and saves you money. Fleetable is a collection of services in the transport and logistics industry. We understand that every client has unique needs so we have created separate but integrated modules to meet each one. Fleet management is simplified with us. Manage Costs, Manage Trips, and hold your staff accountable. You can view all fleet information with our interactive and dynamic MMIS. A cloud-based transport solution that will take your business to the next level. It connects all branches and clients in real-time, tracks consignment movement real-time and generates MIS Reports for each second. Fleetable is GST-compliant, making workflow simpler than any other software.
  • 3
    Dossier Fleet Maintenance Software Reviews
    Dossier is the fleet maintenance software of choice for over 4,000 private, public, and for-hire fleets. It automates fleet records, PM scheduling and repair orders and histories, and lowers downtime.
  • 4
    Trapeze Software Reviews
    Buses are the heart of your fleet and the backbone for your transit service. It is not easy to keep them safe on the roads. Trapeze EAM helps you manage complex transit workflows and data. Trapeze EAM is more than just tracking work orders information. It also provides real-time intelligence that can be used to make better operational decisions. This system is specifically designed for transit environments. Bus maintenance can be complicated. But the EAM system that manages your fleet should not.
  • 5
    Reveal Reviews

    Reveal

    Reveal Management Services

    1 Rating
    Reveal Management Services, Inc., a Kansas-based technology and operations management company, is located in Kansas. We are a full-service contract and software development company that specializes in improving transportation efficiency, performance, and labor costs. Reveal, which was founded in 2008 and is still privately held today, provides technology solutions to transportation agencies and private companies such as non-emergency transport (NEMT) providers that offer passenger transportation services. Reveal was developed by operations professionals for operations people. This software is intuitive for users and solves problems that other technology solutions cannot. Reveal is a customized technology solution that meets the transportation needs of our clients. It's a valuable tool for small transit agencies as well as large transit operations and private contractors.
  • 6
    Turnit Ride Reviews

    Turnit Ride

    Turnit

    1% - 2% of processed ticket revenue
    Turnit Ride, a cloud-based bus ticket reservation system that allows passenger transport operators to drive and direct their sales using any of their preferred sales strategies, is called Turnit Ride.
  • 7
    DC-RM DigitalClone Rail Precision Maintenance Reviews
    DigitalClone for Rail Maintenance is a physics-based SaaS scenario planner that allows you to compare and choose the best rail maintenance actions based upon rail life extension and financial return. DC-RM evaluates rail maintenance options and selects the best ones based on rail life extension, financial return on investment, and rail life extension. DC-RM provides rail companies with Precision Scheduled Maintenance (PSM), which maximizes the rail asset's utilization and optimizes capital efficiency over its life cycle.
  • 8
    Moovit Reviews
    Mobility as a Service (MaaS), solutions by Moovit make it easy for cities, transit agencies, operators, campuses, or corporations to introduce MaaS services to their citizens. They offer a variety of tools including branded mobility apps and mobile payments, urban mobility analytics, on-demand and scheduled transit, as well as mobile payments and mobile payments. Moovit's co-branded and white label applications are based on the world-leading urban mobility application. Riders can enjoy a true MaaS (Mobility as a Service), journey experience. This includes real-time arrivals and alerts, multimodal mobility options and the ability to integrate mobile fare payment. You can save time and money while still providing the best service to your customers. Moovit's white-label application solution is built on our long-running, robust native and web transit apps. It is supported by Moovit’s server ecosystem, which is designed for infinite scale and serves 100s of millions of worldwide users with zero downtime.
  • 9
    CIS-Bus Charter Reviews
    We are proud to introduce our comprehensive web application, designed specifically for charter transportation providers. This powerful tool will handle all administrative and operational aspects for your service delivery. It will provide you with seamless support throughout your operation. Our web application was designed to meet the specific needs of charter transportation businesses. It allows you to manage and optimize your service efficiently. Our application is perfect for those who specialize in corporate travel or event transportation. No more unused vehicles that are left between reservations. CIS Bus Charter allows you to manage your resources more precisely. Create your quotes and bills more efficiently in the application and make your operation as profitable as possible.
  • 10
    Logistrics Reviews

    Logistrics

    Little Services Gateway

    $30 per month
    Logistrics is a transportation company that has been in business since 2006. We provide end-to-end business management solutions for companies using transportation as part their supply chain or distribution efforts. Since its inception, the platform has processed more than 20 million trips and billions upon billions of GPS coordinates. The On Call solution is used by a large U.S. crew hauler that serves the U.S Railroads Industry. Logistics also offers a platform that provides services on-demand. The service model offers tools to assist companies with transportation, billing, and metering. The platform is hosted in a private cloud environment that offers full redundancy and provides on-demand management solutions to a wide range of clients in the Transportation and Logistics industry.
  • 11
    iBooking Ticket Reviews

    iBooking Ticket

    iBooking

    $5.00/one-time
    The ticketing and booking engine that increases revenue, lowers costs, and opens up new markets. iBooking Ticket offers a better booking engine for bus, coach and boat companies. It is a complete solution for managing your online ticket sales via every channel. Powerful pricing models, ancillary product, sales incentives, as well as business analytics. All included in every iBooking Ticket. All tickets and customer records are securely stored in your cloud-based account. You can manage your business from anywhere and allow unlimited online selling. Your web site, call centre and agents can all be used to create one account that is available in real-time.
  • 12
    ParaPlan Reviews

    ParaPlan

    EnGraph Software

    $300 per month
    Paratransit and NEMT have one-stop software that will cut waste, simplify operations, and keep their riders happy. It can be difficult to run a transportation business. ParaPlan makes it easy to simplify every part of the puzzle. This will make your operations more efficient and make everyone happy. You can forget about the frustrations associated with complicated, clunky software. Paratransit and NEMT software makes it easy to simplify your business. You'll never again have unanswered queries thanks to our unparalleled support. You can simplify your operations and make your life easier. Contact us for a detailed quote. Smarter transit can bring people closer together. ParaPlan's Smart Search will quickly locate the rider you are looking for. For quick access, each upcoming reservation can be found in the sidebar.
  • 13
    ArcGIS Reviews

    ArcGIS

    ESRI

    $100 per year
    Mapping and analysis, location intelligence. ArcGIS Online is part of the Esri geospatial cloud. It allows you to connect people, places, and data with interactive maps. You can work with data-driven styles and intuitive analysis tools to deliver location intelligence. Your insights can be shared with the world or with specific groups. Create interactive maps that explain your data, and encourage users to explore. ArcGIS Online provides authoritative location-based data that can be used to map your data. Smart mapping can guide you in data exploration and visualization. You can share your maps with anyone or a specific group. For a more interactive and focused experience, create web apps that integrate your maps. Integrate the apps you have created into your digital presence, including your website, social posts, and blog articles.
  • 14
    Ride Express Reviews

    Ride Express

    Stillwater Express Solutions

    $3495.00/one-time
    Ride Express allows you to manage all aspects of Community Transportation, from making reservations to reporting statistics to vehicle maintenance. Ride Express was designed for the small-to-medium-sized provider of van, bus, and/or volunteer driver services. Ride Express makes it easy for you and your customers to transport passengers. Calendar-aided date entry, select addresses in one click, copy ride to another day, create ride standing order, create pending ride when pickup not known, create Will Call to notify riders of cancellation, and more. Ride Express' highlights can be seen on the Tour. You will notice the easy-to-read screen layouts that are designed for busy dispatchers. You can assign more than one payment source (including third party ride types), fares, cards, and total ride cost and balance are automatically calculated.
  • 15
    PTV Visum Reviews
    PTV Visum is the most popular traffic planning software in the world, designed to empower cities. - Perform traffic analysis, forecasts, and data management using GIS-based GIS. - Model all road users and their interactions. Plan public transport services. - Develop future-proofed transportation strategies and solutions.
  • 16
    Spedsta Reviews
    You can reduce the time and cost of scheduling, managing, and dispatching your volunteer drivers, staff drivers and caregivers. Optimized trip manifests, routing, and online booking portals offer industry-leading savings for drivers and vehicle fuel. Support for multi-seat buses, vans, and sedans. Your elderly clients can access transportation via automated phone dispatch, booking, and scheduling systems. This will reduce overhead. You can reduce missed appointments and get better results by scheduling reliable, error-free transportation. We understand that booking and scheduling transportation can be complicated for your organization. Our all-in-one platform offers multiple booking options, including calendar visualization, broadcast booking, and direct booking.
  • 17
    Betterez Reviews
    The reservation and ticketing platform that will transform bus and coach travel. Imagine a reservation and ticketing platform that is simple to set up, easy-to-use, always-on, constantly updating, and allows for beautiful passenger and user experiences. Betterez is the name of our multi-tenant platform. We built it from the ground up to provide transportation and travel operators with the most feature-rich, flexible, and cost-efficient ticketing and reservation software available today. We are proud to have the support of some of the most innovative partners and forward-thinking customers in the world of travel technology. Dynamic pricing tools can help you maximize revenue. Multiple products and channels can be launched that are tailored to passengers' needs. Optimize your services by analysing ridership data.
  • 18
    AddTransit Reviews
    Our services will help you organize and automate your transportation-related processes. Your passengers will be kept informed about your schedules and status updates in real time. Communicate the information that your passengers need. Easy-to-use tools allow you to unlock your information. You can schedule updates and ticketing whenever you want. We have solutions that fit your business's needs. Our software was designed for professionals like yourself. It can be difficult for smaller airlines to compete with the larger companies. Even though they are well-known to locals, regional airlines may not be easily found by tourists and not presented as an alternative to other modes of transportation. AddTransit makes it possible for smaller airlines to be more visible to potential passengers. This allows them to find the right flights and deliver online ticket booking services.
  • 19
    EZTransport  Reviews
    EzTransport®, the ultimate transportation management software solution, is for both transportation providers and their customers. Our web-based software, vehicle hardware and Management Services take the hassle out transportation management. Participants receive a reloadable card to pay fares and track their trips. Access to information and reports is made possible via a secure web portal. The system allows for payment of fares based upon trip bookings without the use of a card and manages account balances. Access to information and reports is made possible via a secure web portal. We work with clients to integrate existing hardware and software. We help our clients find the best hardware solution to automate fare collection. Hardware solutions include smart card readers, swipe card readers and barcode scanners. Pin pads, printers, and many more.
  • 20
    SimWalk Reviews
    SimWalk products and services are being successfully used by authorities and consultancies all over the world. Since our foundation more than a decade ago we have been pushing the boundaries and embracing the latest technology to optimally service the transport, aviation and sports industries. We also help manage crowds. Preparing your facility, rail station or airport for the future's growing capacity requirements. Our services help you to effectively analyze the impact of different plans on crowd dynamics and safety. It is difficult to manage the day-to-day operations of public transport and aviation facilities. We help you manage your facility by providing data analysis, simulation, and planning for crowd dynamics. Public transport terminals and buildings today are highly vulnerable to a variety of threats. We can help authorities raise security awareness and propose actionable solutions.
  • 21
    ParaTrans Router Reviews

    ParaTrans Router

    Paradox Software Consulting

    ParaTrans Router is a vehicle scheduling and routing software designed for paratransit and, more specifically, the Non-Emergency Medical Transportation industry (NEMT). It allows you to concentrate more on running your business than on routing your service calls or scheduling your vehicles. ParaTrans Router interfaces with Microsoft MapPoint and ALK Technologies’ PC*MILER suite. It provides superior mapping, geocoding, and path-finding capabilities. The resource scheduling function allows drivers and vehicles to determine the best schedule. Scheduling allows you to see the work load of available resources and plan for additional service calls if necessary. MapPoint, PC*MILER and proprietary options for mileage and time calculations are available. These options provide superior speed, map quality, and flexibility. Interfacing with other systems is possible thanks to the extensive data export options.
  • 22
    PtMS Reviews

    PtMS

    Automated Business Solutions

    Automated Business Solutions, a Pennsylvania company, specializes in advanced paratransit software solutions. Over 35 years of operation ABS has installed hundreds PtMS software systems across the country. PtMS users include transportation authorities, county transportation programs and for-profit and not-for profit transportation providers. They also provide transportation coordination services to other transportation agencies, medical transportation brokers, human-service agency transportation coordinators, and transit authorities. Automated Business Solutions, a Pennsylvania company, specializes in advanced paratransit software solutions. Over 35 years of operation ABS has installed hundreds PtMS software systems across the country. PtMS users include transportation authorities, county transportation programs and for-profit and not-for profit transportation providers, medical transport brokers, human service agency transportation coordinators, and other transportation organizations.
  • 23
    RideScheduler.com Reviews

    RideScheduler.com

    EdgeFish

    $99.00/month
    Accessible 24/7 from any web browser Client requests and scheduling can be simplified. Add client information quickly. Easy to add new rides. No need to purchase and maintain expensive software. There are no complicated programs to learn. Drivers can manage and access their rides. Historical and usage reports. Manage driver's availability. Manage driver's insurance and license. Automated email and phone reminders. Easy mailing labels. RideScheduler can be used online. All you need is an internet connection and a web browser. RideScheduler is suitable for all sizes of organizations. RideScheduler is a great tool for any organization, no matter how many rides you schedule each month. It will make your organization more efficient and save you time. Drivers can log on to the website to see all available rides, their assigned rides, and any rides that have taken place. They can accept rides or cancel them.
  • 24
    Bus Master Reviews

    Bus Master

    Accent Pro Data

    $3,500 one-time payment
    Accent Pro Data is now our company name. We are the developers of Bus Master – Student Transportation Software. To better reflect our services, we have changed the name of our company. Our new phone number is 913.602.8378. Please take note of the following information. The same great software, great service, and the same great people who are always available to help! Bus Master Student Transportation Software provides a complete package for pupil transportation professionals that is powerful, cost-effective, and easy to use. Bus Master has been installed in 32 states and Canada and is quickly becoming the standard for school districts, Head Start programs, and contract transportation. Bus Master is a powerful, user-friendly, and affordable package. Bus Master is a powerful tool that allows you to optimize your operation's performance without paying astronomical fees.
  • 25
    TeleNav Track Reviews

    TeleNav Track

    TeleNav

    $24.99 per month
    Best-in-class navigation services and location-based services make driving safer and more enjoyable. Your customers will be your best friend. All the services your customers need to improve their driving experience - entertainment, navigation, car controls, phone, calendar, commerce - can be accessed by just one touch or voice command. Customers will be able to quickly and easily find and pay for items on the go. You can get a cup of coffee, a snack, a parking space, or dinner on your way home. It's all there. VIVID Commerce offers voice-assisted experiences that are tightly integrated with the IVI and in-car navigation. We believe that automakers can offer more value to customers than just making their cars connect. We believe that a truly connected car should allow users to explore the world around them and have fun doing it.
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Overview of Public Transportation Software

Public Transportation Software is an umbrella term for a variety of programs designed to help transportation agencies manage the movement of people and vehicles. It is used in both public and private transit systems, such as buses, trains, subways, light rail, monorail, ferries, vans and shuttles. The software helps organizations plan routes, monitor vehicles and ridership data, track maintenance needs and fuel consumption, schedule services and personnel assignments and record fare collection data.

At its most basic level, public transportation software includes tools for route planning that helps operators determine optimal schedules for running services between two or more destinations based on historical traffic patterns. Route planners can also take into account real-time traffic information which allows them to adjust their plans accordingly in order to reduce wait times or accommodate delays due to accidents or construction projects on the road. It also enables operators to issue advisories to passengers about their travel options when issues arise in their daily commutes.

Another important aspect of public transportation software involves vehicle management capabilities which give operators a way to monitor the location of individual vehicles on a network while they’re in service. This helps them ensure that stops are kept on time so that passengers don’t have unexpected wait times or have difficulties finding a ride back home. Vehicle managers can also use this feature to schedule maintenance work and keep track of needed repairs in order to keep operations running smoothly while minimizing downtime.

Finally, public transportation software often includes fare collection capabilities that allow operators to automate many aspects of ticketing such as issuing fares cards with stored value features or integrating fare validation systems directly into existing ticket vending machines at stations or onboard vehicles. This helps simplify the payment process for commuters while providing useful data points about passenger usage which can be used for further marketing strategies or determining optimized pricing structures for tickets/passes over longer periods of time (e.g., monthly passes).

Why Use Public Transportation Software?

  1. Increased Efficiency: Public transportation software streamlines the process of scheduling trips and managing fleets by providing real-time data on vehicle locations and tracking routes. This allows for more efficient use of resources, allowing organizations to reduce costs associated with fleet management. Additionally, the automated nature of this technology makes it easier for staff to track delays or unexpected changes in route times, ensuring that passengers arrive at their destination on time.
  2. Improved Safety: By having access to real-time information about each vehicle's location, public transport software helps operators stay informed about potential safety issues so they can take proactive steps before any incidents occur. The tracking feature also helps operators make decisions regarding which routes are safe and which should be avoided due to traffic or other conditions that may put passengers at risk. Additionally, the ability to quickly identify an issue or problem can help resolve problems before they become bigger ones, further improving overall safety by reducing wait times or offering alternative solutions in dangerous situations.
  3. Enhanced Customer Satisfaction: Public transportation software enables commuters to easily check schedules, plan ahead for their trips and even pay fares online or through apps – all from one platform – making it much simpler for customers to manage their journey than traditional methods like ticket machines or paper timetables. Furthermore, enhanced communication between transport operators and users provides customers with greater control over their travel plans so they are aware of any delays in advance and can adjust accordingly without having a negative impact on their experience. This creates a better user experience that boosts customer satisfaction levels overall.

Why Is Public Transportation Software Important?

Public transportation software is increasingly important in modern cities, as it supports the efficient and cost-effective operation of public transit systems. By allowing for easier management of bus, train or subway routes, schedules, performance data and more, public transportation software ensures that citizens have access to reliable and safe travel options.

The importance of public transportation software lies in its ability to streamline the entire process of managing a transit system. This can include anything from route creation to passenger monitoring. It enables accurate tracking of vehicles and ensures consistent service across all areas of a city. With this data, municipalities are able to make informed decisions on which areas need more services or better infrastructure. As such, they are ultimately able to save valuable time and resources while improving the quality of service they provide to their citizens.

Moreover, public transportation software has been proven effective in reducing operational costs associated with running a transit system due to improved efficiency through automation. By automating certain tasks such as trip logistics calculations or schedule adjustments for special events, administrative staff are able to spend less time dealing with manual processes and instead focus on higher priority matters such as customer service or maintenance optimization initiatives. Additionally, integrated solutions allow for real-time analysis of extensive datasets which enables better decision-making throughout the organization that serves both drivers/operators and passengers alike.

Finally, investing in public transportation software strengthens safety measures by providing real-time vehicle location information which allows an agency’s control center operators to identify any potential problem areas quickly and take the necessary response steps immediately if needed. This is critical given how even small errors involving buses or trains could lead to potentially dangerous situations given how many people rely on these services each day.

In conclusion, there is no doubt that investing in high-quality public transportation software is essential today as it helps build strong links between city officials and their citizens while also ensuring safer operations around various communities across our country.

What Features Does Public Transportation Software Provide?

  1. Route and Fare Information: Public transportation software provides travelers with the detailed route and fare information, making it easier to plan trips, compare trip costs, and decide which public transport service best fits their needs.
  2. Schedule and Stop Times: Public transportation software helps users quickly determine the precise stop times and schedules of public transport services. This feature can save time and make traveling more efficient.
  3. Real-Time Tracking: Many public transportation programs come with a real-time tracking feature that allows users to know precisely when their desired transport service is due to arrive at their location.
  4. Trip Planning Assistance: Complex trip planning can be simplified with public transportation software. The software can offer helpful advice on which routes and services are the most efficient for reaching a destination.
  5. Alerts and Notifications: Public transportation software can send out alerts and notifications to keep users updated on transit-related changes such as schedule adjustments and service disruptions.
  6. Payment Options: Most public transportation programs provide passengers with convenient payment options, such as credit or debit cards, to pay for their fare.
  7. In-App Assistance and Support: Finally, modern public transportation software typically comes with in-app customer support, allowing users to get help quickly if they have any questions or problems.

What Types of Users Can Benefit From Public Transportation Software?

  • Businesses: Businesses can benefit from public transportation software by having access to a variety of tools that can help them plan and execute efficient routes, manage their vehicle fleets and schedule driver shifts.
  • Transit Authorities: Transit authorities can use the software to increase efficiency by automating operations, managing transit schedules, identifying areas where more resources are needed, and tracking service performance.
  • Commuters: Commuters are able to easily look up accurate times for when buses or trains will arrive at a certain stop, allowing them to plan out better commuting routes.
  • Disabled individuals: With the proper information provided in the form of signage and strategically placed text via the software, disabled individuals have easier access to taking public transportation due to being able to know exactly what is available for their specific needs.
  • Urban planners: By analyzing collected data from public transportation usage with the help of automated software, urban planners are better equipped with making decisions about how best allocate resources for public transportation.
  • Educational Institutions: Schools that utilize buses for field trips or excursions can use this type of technology for improved scheduling accuracy and trip organization. This ensures safer travels as well as greater time efficiencies thanks to minimized delays caused by inaccurate timetables.

How Much Does Public Transportation Software Cost?

The cost of public transportation software can vary widely depending on the type and complexity of the software. For basic bus scheduling systems that are off-the-shelf, prices can start at around $10,000, but for more complex solutions with features such as real-time information and integration with other systems, prices can range from $100,000 to millions of dollars. Additionally, custom development costs need to be taken into consideration if existing solutions aren’t available or suitable.

The cost also depends on the size and scope of implementation. Software licenses may be based on per vehicle or user basis so a larger system will have a higher initial cost than a smaller one. Additionally, most companies charge annual maintenance fees which include upgrades and support services to keep the system functioning properly over time.

In some cases, governments may seek grants or subsidies to purchase public transportation software in order to help cities manage operations more efficiently and improve service levels for their citizens. Depending upon availability these incentives could potentially lower upfront capital expenditures associated with purchasing software solutions significantly.

Risks To Consider With Public Transportation Software

  • Security risks – the information shared through such software can be vulnerable to cyber-attacks, with sensitive data such as passenger information being at risk of theft or misuse.
  • System disruption – if the system experiences an unexpected failure or interruption, it could cause delays and disruptions to public transportation services.
  • User errors – inaccurate user input or human errors in using the system could lead to incorrect route information being displayed or other operational problems.
  • Privacy concerns – with personal data such as location updates and payment details stored within the system, there is a risk that this information could be misused without the rider’s consent.
  • Costing issues – often times, these systems involve significant costs for development and maintenance which may not provide sufficient returns in terms of usage numbers or revenue generated from tickets sold.

What Does Public Transportation Software Integrate With?

Public transportation software can be integrated with many different types of software. These can include route planning and optimization software, which uses algorithms to calculate the most efficient route for public transport vehicles. Business intelligence applications allow users to analyze data and create reports that are valuable in managing public transportation operations. GIS (Geographic Information Systems) software also integrates with public transportation software as it is used to map routes and visualize where passengers or assets are located. Fleet management systems enable organizations to monitor vehicle fleets and help manage driver performance, fuel costs, and maintenance schedules. Finally, customer service platforms allow customers to view schedules, plan trips, book tickets online, give feedback about their experiences on board public vehicles, among other services.

Questions To Ask Related To Public Transportation Software

  1. What features are available in the public transportation software?
  2. How user-friendly is the software’s interface?
  3. Is there a way to integrate existing ticketing systems or payment methods with this software?
  4. Does the software offer analytics or reporting capabilities so transit management can track and monitor usage data?
  5. How secure is the system and what measures have been taken to ensure that personal customer data remains private and secure while using the app?
  6. Are there any additional costs associated with this public transportation software (e.g., hosting fees, support costs, etc.)?
  7. Are upgrades for new features included in the cost of purchasing this solution or will we be charged separately for those updates?
  8. What type of customer service or technical support is available in case of issues setting up or using the application?