Advanced Customer Information System (A-CIS) Description
Knowledge is power. Real-time information is essential to customer satisfaction in today's fast paced world. Wabtec’s Advanced Customer Information System uses dynamic data and predictive analysis to inform rail passengers of the latest status, and enhance the transit journey.
Easy web-based operator graphic user interface supports: Scheduled messages and train arrival and proximity messages, Ad Hoc audio messages and visual announcements, Live audio announcements and integrated text-to-speech. Message templates and macros are also supported.
Mobile operator interface with API-based message management capabilities.
Wabtec A-CIS monitors servers and station control units as well as audio/visual components to alert operators and maintenance personnel of any failures.