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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Exceptional experiences are rooted in cohesive data and integrated tools. To achieve outstanding customer interactions, it is essential to merge data and systems effectively. With Adobe Experience Platform Launch, you can link various technologies and transform data into actionable insights, enabling you to deliver impactful and unforgettable experiences. A unified technological approach enhances the quality of experiences provided. When technologies are developed on a single platform, products are designed to interoperate seamlessly, resulting in superior customer interactions. Accelerate your deployment processes with automation. Utilize robust open APIs to create scripts for programmatic deployment of your technologies. Gather your data with precision, understand its implications, and facilitate sharing. Achieve a comprehensive perspective on all data collected across your web and mobile platforms, enhancing quality control and collaboration. Rely on a thriving community rather than solely on a single company, and benefit from the advancements in technology contributed by a network of third-party engineers working collaboratively to optimize integrations and elevate user experiences. By leveraging these resources, you can stay ahead in an ever-evolving digital landscape.

Description

By implementing Digital as a Service (DaaS) solutions, we aim to address your most significant business challenges. Our approach to Workplace Modernisation integrates your various systems and processes in a user-friendly, low-code manner, leading to enhanced efficiencies and innovative working methods that may exceed your expectations. Improve customer service, user experience, and operational effectiveness through intelligent solutions that provide your agents with a comprehensive overview, link data to existing frameworks, incorporate gamification, and automate repetitive tasks. Ensure Business Connectivity by securely linking your organization, personnel, and systems for optimal performance and efficiency across WAN, LAN, WiFi, and Cloud infrastructures. Unified Communications plays a vital role in fostering modern productivity, enabling your teams to collaborate seamlessly from any location, at any time, and on any device. By integrating your front and back office personnel, you can significantly enhance customer satisfaction and boost employee engagement, ultimately driving your business forward. This holistic approach not only streamlines operations but also empowers your workforce to excel in an increasingly digital landscape.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Adobe Experience Manager
Adobe Experience Platform
Captain Compliance
Insider One
Invoca
Pepperjam
RMS Cloud
Schema App
Secure Privacy
Sizmek Ad Suite

Integrations

Adobe Experience Manager
Adobe Experience Platform
Captain Compliance
Insider One
Invoca
Pepperjam
RMS Cloud
Schema App
Secure Privacy
Sizmek Ad Suite

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Adobe

Founded

1982

Country

United States

Website

www.adobe.com/experience-platform/launch.html

Vendor Details

Company Name

Britannic Techonologies

Founded

1984

Country

United Kingdom

Website

www.btlnet.co.uk

Product Features

Tag Management

Custom Tags
Error Checking
Event Tracking
Policy Management
Roles / Permissions
Rules-Driven Tag Execution
Synchronous / Asynchronous Tags
Tag Library
Tag Variable Mapping
Version Control

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Alternatives

Alternatives

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