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Description
Consolidate your Sales, Service, or Support channels onto a single interface with Adereso Help Desk, the omnichannel platform designed to enhance all aspects of Customer Experience by cutting costs, streamlining operations, and monitoring your team's effectiveness. Seamlessly integrate the most widely used channels into our application, ensuring that no message goes unanswered thanks to our efficient ticketing system. Provide tailored attention for each inquiry, as you can connect platforms like Facebook, Messenger, Live Chat, Email, Twitter, WhatsApp, and more. With our helpdesk solution, you’ll maintain continuity in conversations, as each ticket includes a complete history of interactions, eliminating the need to repeat questions. Effortlessly unify tickets from various channels using Adereso Helpdesk’s omnichannel capabilities, allowing for smooth transitions between different communication mediums. You can also send and receive images or files, such as screenshots or fun Facebook stickers, enhancing the dynamism of your conversations. This level of integration ensures a more cohesive and efficient customer support experience, ultimately boosting satisfaction and loyalty.
Description
500+ businesses use the Customer Support & Helpdesk software daily. This software is for high-growth companies that want to grow without the need for additional agents.
1. You can resolve up to 50% of the issues before they reach agents. To resolve all tickets, you can create your own self-service flow. You can grow without having to hire more agents.
2. No more switching tabs. Richpanel displays customer and order data in rich context next to each ticket. Agents can save a lot of time. Shopify, Shopify Plus and Magento are all possible integrations.
3. All your support channels can be managed from one place. Customers can contact you via chat or email, facebook, Instagram, phone, SMS, and you can respond to their queries from one beautiful dashboard.
4. Automate your productivity. Automately collect visitor emails, set reply time expectations, qualify visitors, and perform skill-based routing.
5 Flexible reporting platform. Beautiful UI to improve team productivity, revenue impact and satisfaction
API Access
Has API
API Access
Has API
Integrations
Aircall
Attentive
Blotout
Facebook
Facebook Messenger
Flip
HubSpot CRM
HubSpot Customer Platform
Magento
Meltano
Integrations
Aircall
Attentive
Blotout
Facebook
Facebook Messenger
Flip
HubSpot CRM
HubSpot Customer Platform
Magento
Meltano
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$59/agent/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Adereso
Founded
2014
Country
Chile
Website
www.adere.so
Vendor Details
Company Name
Richpanel
Founded
2019
Country
United States
Website
richpanel.com
Product Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
