Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
Harnessing data to anticipate and guide decisions is essential for effective service operations. Envision a scenario where every choice made is increasingly precise, timely, and strategically planned, resulting in countless small advantages every moment of the day—all accessible to your leadership team. The landscape of traditional workforce management is undergoing significant transformation, giving way to the era of Decision Intelligence.
Our clientele understands that uncovering and optimizing their latent capacity can lead to reduced overtime costs, fewer temporary hires, balanced workloads within teams, compliance with service level agreements, enhanced employee wellbeing, and efficient scaling during peak periods. Remarkably, with decision intelligence, they can achieve all of this continuously and in real-time. The outcomes they experience are nothing short of extraordinary.
We proudly stand as the sole provider of a dedicated Decision Intelligence platform specifically designed for service operations, addressing various needs across sectors such as banking, insurance, healthcare, and business process services. This innovation not only streamlines operations but also empowers organizations to reach their full potential.
Description
Analytics 365 serves as a comprehensive workplace analytics and reporting tool tailored for Microsoft Teams, offering organizations valuable insights into collaboration, communication, and user engagement throughout their digital workspace. With its extensive range of readily available dashboards and reports, it provides real-time data that enables businesses to monitor and enhance their performance during meetings, chats, teams, and channels. This solution not only allows organizations to identify patterns and trends in capacity, sentiment, network quality, and interactions among teams and users but also aids in optimizing service levels and improving customer relations. By gathering and scrutinizing communication data, Analytics 365 reveals workplace habits that can drive productivity and efficiency. Furthermore, it features insights into employee wellbeing, presenting a holistic view of digital interactions, including aspects like meeting lengths and chat behaviors, thus fostering a healthier work environment. Ultimately, this tool empowers companies to make informed decisions that can lead to sustainable growth and enhanced collaboration.
API Access
Has API
No
API Access
Has API
No
Integrations
Microsoft AppSource
No
Microsoft Azure
No
Microsoft Teams
No
Integrations
Microsoft AppSource
Yes
Microsoft Azure
Yes
Microsoft Teams
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$2.80 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
ActiveOps
Country
United Kingdom
Website
activeops.com
Vendor Details
Company Name
Analytics 365
Country
United Kingdom
Website
www.analytics-365.com
Product Features
Decision Support
Application Development
No
Budgeting & Forecasting
No
Data Analysis
No
Decision Tree Analysis
No
Monte Carlo Simulation
No
Performance Metrics
No
Rules-Based Workflow
No
Sensitivity Analysis
No
Thematic Mapping
No
Version Control
No
Employee Monitoring
Activity Monitoring
Yes
Browsing History
Yes
Email Monitoring
Yes
Keystroke Recording
No
Productivity Analysis
Yes
Remote Control
No
Screen Activity Recording
No
Time & Attendance
Yes
Time Tracking
Yes
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
No
Labor Projection
Yes
Performance Appraisal
No
Recruiting Management
No
Scheduling
Yes
Skills Tracking
Yes
Time & Attendance
Yes
Variable Workforce
Yes
Product Features
Employee Monitoring
Activity Monitoring
No
Browsing History
No
Email Monitoring
No
Keystroke Recording
No
Productivity Analysis
No
Remote Control
No
Screen Activity Recording
No
Time & Attendance
No
Time Tracking
No