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Description

Harnessing data to anticipate and guide decisions is essential for effective service operations. Envision a scenario where every choice made is increasingly precise, timely, and strategically planned, resulting in countless small advantages every moment of the dayβ€”all accessible to your leadership team. The landscape of traditional workforce management is undergoing significant transformation, giving way to the era of Decision Intelligence. Our clientele understands that uncovering and optimizing their latent capacity can lead to reduced overtime costs, fewer temporary hires, balanced workloads within teams, compliance with service level agreements, enhanced employee wellbeing, and efficient scaling during peak periods. Remarkably, with decision intelligence, they can achieve all of this continuously and in real-time. The outcomes they experience are nothing short of extraordinary. We proudly stand as the sole provider of a dedicated Decision Intelligence platform specifically designed for service operations, addressing various needs across sectors such as banking, insurance, healthcare, and business process services. This innovation not only streamlines operations but also empowers organizations to reach their full potential.

Description

Analytics 365 serves as a comprehensive workplace analytics and reporting tool tailored for Microsoft Teams, offering organizations valuable insights into collaboration, communication, and user engagement throughout their digital workspace. With its extensive range of readily available dashboards and reports, it provides real-time data that enables businesses to monitor and enhance their performance during meetings, chats, teams, and channels. This solution not only allows organizations to identify patterns and trends in capacity, sentiment, network quality, and interactions among teams and users but also aids in optimizing service levels and improving customer relations. By gathering and scrutinizing communication data, Analytics 365 reveals workplace habits that can drive productivity and efficiency. Furthermore, it features insights into employee wellbeing, presenting a holistic view of digital interactions, including aspects like meeting lengths and chat behaviors, thus fostering a healthier work environment. Ultimately, this tool empowers companies to make informed decisions that can lead to sustainable growth and enhanced collaboration.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft AppSource
Microsoft Azure
Microsoft Teams

Integrations

Microsoft AppSource
Microsoft Azure
Microsoft Teams

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$2.80 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ActiveOps

Country

United Kingdom

Website

activeops.com

Vendor Details

Company Name

Analytics 365

Country

United Kingdom

Website

www.analytics-365.com

Product Features

Decision Support

Application Development
Budgeting & Forecasting
Data Analysis
Decision Tree Analysis
Monte Carlo Simulation
Performance Metrics
Rules-Based Workflow
Sensitivity Analysis
Thematic Mapping
Version Control

Employee Monitoring

Activity Monitoring
Browsing History
Email Monitoring
Keystroke Recording
Productivity Analysis
Remote Control
Screen Activity Recording
Time & Attendance
Time Tracking

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Product Features

Employee Monitoring

Activity Monitoring
Browsing History
Email Monitoring
Keystroke Recording
Productivity Analysis
Remote Control
Screen Activity Recording
Time & Attendance
Time Tracking

Alternatives

Alternatives

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